Baskin-Robbins, Round Rock TX

Well they have a drive through. Friendly staff. Indoor and outdoor area where you can sit and eat your ice cream. Also have assigned parking spots. It’s a quick exit and entry back into the i35. We go here often. Good place to hang out and have your fav ice cream.

I got a last minute birthday cake done by the lady after being let down by the DQ IN PFLUGERVILLE. WHEN I CALL HER SHE DID NOT HESITATE TO TAKE OVER AND MAKE SURE THAT MY SON HAVE A HAPPY DAY ON HIS BIRTHDAY. THE CAKE WAS SO SO MUCH DELICIOUS. MY GUEST ENJOY IT AND JUST LEFT ME WITH A SLICE, A TINY ONE. ABOVE ALL THE LADY WAS VERY VERY PROFESSIONAL, WELCOMING AND RESPECTFUL. GOD BLESS YOU ABUNDANTLY MADAM.

I went here on vacation, The service was horrible, I saw a girl in brownish, orange hair with big bright red cheeks pick her nose and then make the icecream without washing her hands! I think her name was Kelsy. I don't remember.

Made the mistake of ordering a brownie sundae through the drive thru. Didn't get the flavors I ordered and even after paying for extra fudge, didnt get any.

We came at a really busy time and the server was amazing and acknowledged us as we were walking and taking care of the drive thru window! We didn’t get her name, young gal with short hair!

There is one issue I notice that the employees must have to bend over to get the ice cream scooped, they have no hair net cap or any cover, their hairs are just hanging on the ice cream below in the freezers, if they have any dry head skin, lose hair it could fall down on the ice cream.
I was here on 8/05/2023 around 5: 00 pm

Dirty ice cream
This place is filthy
Turnover is crazy
Owner has horrible hygiene
Do not go here!

I went there last year on March with my friend. Poor service and staffs have bad attitude. They talked behind and told me to don’t take picture or film in the store. They say “it’s policy” please tell me it’s that true or not. 2 stars for Ice cream (cute and tasty)

Always great stuff, but horrible service. At first. The younger girl taking our order was crazy rude and not to be mean but not all there. Then the older one at the window serving us and taking the payment took over and was extremely professional, friendly, sharp and just all around everything you would want in customer service. All three stars and the tip went to her. Without her this started out as a rant rather than a review.

Emma handled a complicated delivery service situation with expertise. She was behind the counter, and the only one in the store.

I had arrived with my girlfriend to get some ice cream, and when we walked in saw that there was a delivery driver, for a delivery service like Uber Eats or DoorDash, being combative with Emma. They (Emma) were helping another customer and their kids at the time, and being the only one in the store, had to juggle both the conversation with the delivery person and the person with her family. Because of this Emma was called out for "bad customer service", because they put the customer that was there first before the delivery. The family, when done paying, shuffled out and was visibly uncomfortable with the situation.

The conversation was going back and forth, and the delivery driver was on the phone with the person who had placed the order. After growing tired with the information the delivery driver was given, he just put the person on the phone on speaker to hear Emma directly say the same information she had said repeatedly.

The issue at hand was quite simple: Emma was not able to replace an item for an order. Instead of understanding that it was just simple policy and either cancelling the order or getting a partial refund, the delivery driver and the customer on the phone called for a manager, blamed her for "not knowing" how to do things, and blamed her for the miscommunication in general. The customer on the phone also blamed her for incorrect inventory, which happens all the time and is not something to blame the only person there for.

This went on for a while. My girlfriend and I have both worked in customer service and the food/drink industry, and we knew that there was nothing that Emma could do about the situation. After about 5 more minutes of the same thing being said, my girlfriend and I stepped in to try and bring the situation to a calm and get the delivery person to stop being combative with Emma.

After getting a partial refund, the delivery driver helped the person on the phone receive Emma's name to leave a negative review. My girlfriend and I, as witnesses, will say that Emma held this store down and did an amazing job.

This happened on 12/07/22. Emma, you did great, and the ice cream was bomb too!

This review is copied from my Yelp review to help reach more people!