Bastrop Medical Clinic

Had an appointment, was told to wait in the car and call when I arrived. I called 3 times no answer. So I walked in to this EMPTY clinic and waited about 3 or 4 minutes for the receptionist to come to the desk. She immediately told me I was to wait in my car. I told her I tried calling and no one would answer and she said she had been there answering calls and insisted again that I go back to my car. I tried to hand her my insurance card to save her a trip outside and she would not even entertain the idea and pointed her finger at me and told me to go to my car. All she had to do was take my insurance but instead made me feel like they didn't want me there to begin with since I was a little sick. When I called back to talk to the manager they said I was refusing to follow directions and refused to give them my insurance card and told me to find another Dr. So that's the professionalism of this clinic.

Please think twice before making an appointment with Bastrop medical clinic. They put money over patients. Overall bad experience. Paul Pfeifer

Today, 11/13/23, was my first time ever visiting this clinic and everyone was very nice. I came in for a drug screening and even though my employer took forever sending me my paperwork, the lady behind the desk (I think her name may have been Rosa) was very patient with me and allowed me to do the screening even though it was a little late.

Front staff is great and very personable. Non insurance prices always seem very fair. Dr B is great as well, always helpful with any random questions I may have.

Terrible service we had wings appointment. 9 the doctor attended the 11 what kind of doctor is this. It's useless. Disgust should saw

I went in after injuring my wrist in a car accident. I told Dr Batlle that I really didn't think anything was wrong with my wrist other than maybe a sprain, but since it was the other person's fault, the insurance was encouraging me to get it checked out. It was VERY clear that Dr. Batlle thought I was just there to get drugs, even though I told him I didn't want any pain killers. He continued on his rant about how people come in with "these nothing injuries" and just want pills and straight up looked me in the eye and said very accusingly "I'm not going to give you any Vicodin. " I was so stunned that I was just like "Okay? I don't want any I just want to make sure nothing is wrong with my wrist. " I explained to him that the dull pain had started to creep into my shoulder. He said that if he was a good doctor he would tell me to stretch my arm out and give me a list of stretches to do but he wasn't a good doctor so he wasn't going to do that. Literally his words! I definitely agree with him; he's a terrible doctor. After talking to me for a few more minutes he concluded that I had sprained my wrist and possibly my shoulder and that it would work itself out. At this point, HE HAD NOT EVEN TOUCHED ME ONCE OR EXAMINED ME. I looked at him and held out my wrist and asked "Are you going to even examine me? " It was very obvious that he thought I was a waste of time. He came over, touched a couple places on my wrist and then said we were done. So I basically paid $95 for him to touch my hand for about 3 seconds and be exposed to his arrogance. Thankfully the insurance is paying for the "exam" but I will not be returning to Dr Batlle or his team and I have been telling everyone I know the same. Bastrop businesses take care of other Bastrop businesses who take care of their customers. I sincerely hope that Dr Batlle either steps up his standards or moves his practice out of Bastrop, because we don't appreciate that kind of treatment here.

Front office staff was rude. Said they do NOT take walk-ins. And couldn’t set an appt. Because they had to close for lunch. They had 15 minutes left before lunch time. According to their hours.