Bavarian Auto Care, Plano TX

Great service, quick response and great turn times for repairs. Highly recommended for any car repair - body work or mechanical repairs.

They made my used car purchase feel safe. Gave great advice on the needs this car had and once I bought it, they fixed minor issues quickly. Now my car rides like new!

Big-time Scammers and unprofessional. Beware! I approached Bavarian Auto Care because my car had a small accident. They told me to tow the car to them, which I did. He said he will replace the radiator first and decide whether the engine is working fine. After a week, he confirmed engine needs to be replaced and call my insurance to deal with it. I did the mistake of not going to the dealer. Anyway, I did all the formalities of claiming insurance and he claimed money to cost the engine. I had to rent a car for almost 5 months (spent around $2500) and whenever I call him for status, he told me about some crazy reasons like a color mismatch when painting the bumper, etc. Finally, when I went to get my car back, they didn’t install my front license plate and I didn’t notice that. To my surprise, they messed up my entire transmission. I asked him about the transmission, and he said he drove and didn’t notice anything. So, I drove for a week and realized it was very dangerous to drive. The car was not shifting auto gears by itself and suddenly come to neutral while driving. They messed up my car big time after keeping it for 5+ months. I spoke to the insurance estimator and came to know that replacing the engine should have no impact on the transmission. So, it is evident that they screwed up my car (Transmission issue, Check engine, Power train System error). I reached out to the Bavarian and he said he will take it to the Ford dealership and have it checked but have to leave for several weeks. I don’t have a second car and I asked him if he can provide me with a loaner car, but he said he can’t.

Recently, I reached out to him, and he asked me to call my insurance and tell him that my car already had a transmission issue before the accident and get it repaired by claiming again. He entirely changed his version of “I didn’t mean, and I always wanted to fix it right” to “Your car might already have a transmission issue”. For the last 1 year, I’m suffering big time and would NOT recommend them to anyone. Beware of this place.

Car looks and feels great, like new. However, the customer service was awful. I didn’t have a choice in which auto-care shop to use, as this was the closest and my car was nearly totaled. I had figured the service was going to be great because one of the mechanics pulled over to the side of the road with me and helped me get my car to the shop, however after 3 or 4 weeks of leaving my car in the shop and not getting a single call from them, I knew it was going to be rough. We had to call them first to get any sort of update on my car. Any time we called or visited they were extremely vague and honestly kind of weird about my car, never keeping us updated. Maybe some people like this style but for me I was extremely worried for what this meant for my car and how it was going to look after this, thank god it ended up okay. I’d honestly just like a little more transparency from the people fixing my car. Same guy who brought my car in promised I wouldn’t need to pay my deductible, and we found out the day my car was ready that he wasn’t even working there anymore, and I’d have to pay it (to be honest, I expected I would have to pay it anyways it was just weird to be promised that and then the guy disappears) Honestly just shaky and weird customer service, they did a good job on the car but the customer service weirded me out enough to the point I will never be returning for any car needs.edit: had the car back for a while now and it's still running great.found random lighters, men's deodorant, and tools under my seats while cleaning.i can kinda understand the lighter and tools but deodorant? Really?

My vehicle didn't start. I reached to Senthil and he supported from start to end, fixing, updating status, making sure it is fixed.

They fixed my electric issue that others mechanics tried and failed. Tom and Senthil - talented and passionate people

Really great service, and the finished product looks amazing. Branden and Senthil are very highly knowledgeable, friendly, and true professional. Had scratches on my bumper and they fixed it at very affordable price (50% less) compared to quotes I got at other body shops. I'll absolutely recommend them to anyone in need of a body shop!

Ryan and Emily are great. Ryan is an excellent mechanic who is very knowledgeable. He takes the time to explain every detail. I was very satisfied.

I brought my BMW there to be serviced, brought it in early morning ok a Saturday and was not complete until the end of day despite being told it would be a few hours, so after going all day without a vehicle I go to pickup. Before dropping off I advised that brakes occasionally spqueeked and there was a noise while accelerating. Was informed that nothing was wrong with car, problem still exists. Supposedly changed oil with full synthetic but never received an itemized list of services that were performed for $175. If I had known, I would have taken to a more reliable or reputable place as dealership quoted me $120. A few weeks later my splash guard became unattached, brought it in for repair. Was told I had tan research the part to be replaced. Had part shipped to shop to be replaced and was informed it was missing parts to install. You would think if you work on luxury cars they can find the correct part and order it. After all, that is their business, after two months part still not replaced and was told by owner I don’t have time to research parts for free. Owner and staff are totally unreliable and incompetent. Non responsive, won’t answer phone and obviously don’t want to make any extra effort to maintain business. DO NOT TAKE YOUR CAR THERE TO BE SERVICED

Really blown away by this place. I went in for the first time to get an oil change, and they were very welcoming. Their prices are extremely reasonable and not only did they do my oil change correctly, in a timely manner with the correct oil and amount, but they also did an inspection around my car and checked the brakes for wear when they didn’t have to. Props to them for their genuineness and thoroughness!

Great customer service, very good communication and timely work on repair. Pleasant natured staff and very high quality work. Thanks to the owner Senthil.

The best and real European auto repair
Full dealer level alternative
I recommend it 100%

I have an old sedan, the engine light and EPS lights were ON which prevented state inspection from passing.

Bavarian Auto care fixed all of these issues and now my vehicle passed inspection.

Thank you and always appreciate great service of Bavarian auto care!

Been to this place to get some repair recommendations taken care. Got an estimate from Volkswagen service center and went to this place just to take care of few important replacements. Out of all the recommended replacements, I wanted to replace front left and right control arms, stabilizer bars and inspect vacuum pump for an oil leak issue. After replacing control arms and stabilizer bars, I went to pick up my car. The charges were about 20-25% cheaper than the estimate from Volkswagen. The inspection of vacuum pump did not help in fixing the oil leak but had to incur labor charges for the same. The recommendation from this service center was also to replace the vacuum pump to resolve oil leak issue. The estimate was whopping 60% higher than Volkswagen where I received an estimate of about $1050 + taxes while this place claimed that theirs is the best price around DFW and quoted $1700. I realized this place is not as good as it seemed and did not go ahead with Pump replacement.

Control arm replacement needs wheel alignment. Since I had Firestone’s lifetime wheel alignment program, I went to Firestone and they could not do a proper alignment stating that control arms are not in good condition. After all this experience, I lost the trust in this service center. I went to another mechanic to check the control arm issue. It seems they have used Control arms from two different manufacturers for left and right side. As a result wheel alignment was unsuccessful. Finally, I had to pay the new mechanic to replace one of the control arms and complete the wheel alignment. The same mechanic replacement Vacuum pump for about $750 which was about 30% cheaper than VW.

To summarize, the price estimates I received was very high and the quality of work is very poor.

L have been referred by a friend while I was looking for a good Auto Center for my Volvo S60. Bavarian did a great Job of regular service. Also, they had fixed wheel bend which everyone told to get a new wheel. It has been 5 months service with them and car runs very well.very friendly, on time delivery and better price.

Competitive pricing and genuine parts with labor warranty. Knowledgeable and friendly people to explain you the details of the problem. Ric has been a pure professional in my dealings with him. Service was done on time and with excellent quality. I got communication /updates throughout time my car was in repair. During Covid-19 time they have also provided drop off /pick up service. Highly recommend

I am very impressed with this place. Senthil and Ric are very honest in fixing my car I have a old car I strongly recommend this place I have three cars all my cars will be going there from now on and recommending them to everyone ask for recommendation. Thank you Senthil and Ric for all your help

If you need a honest and reliable mechanic shop then stop by Bavarian Auto care. Knowledgeable and friendly people to explain you the details of the problem and the more economical way to fix them.