Baylor Scott & White Clinic - Killeen

Worst service ever. Waited for an hour for lab to call my name. They don’t have a system and doesn’t understand what it means when someone makes an appointment. What’s the point to make an appointment if you have to wait for an hour to be called in.

Excellent clinic and staff ️

You're most welcome and gracious. Next time I'm in I'll request details to post asking to meet with an on-site Administrator.
Again, Thank you. Brian

Always courteous and fast service for my wife, my children, and myself. The clinic is clean, organized, and plenty to keep active children occupied.

First time went to see physician here, got prescription for DM medications. Apparently insurance denied. 2nd prescription rewritten but wrong dosing and precribed allergic medicine while the allergy was mentioned in the history. Had to call multiple times to the provider to correct prescription. Last 8 yrs medication regimen lost in last 4 months. Still they couldn't correct it. I am fed up with them. Bad and irresponsible service.

Went in for a ear infection. Then suggested to get a yearly exam which I ok'd too (which I got charged too & insurance covers the first exam). I got labs done (which she said I needed) & well well I get a beautiful charge of 995.00 & I have insurance! This is crazy! Wish they will tell you before hand how much insurance will cover before getting any testing done! She scheduled me for more don't know why? ! Happy I cancelled all future appointment I don't need! Never going back!

I was taken care of right away and given options with how I wanted to go about taking care of my situation.

If you have serouis mental illness or illness GO SOMEWHERE ELSE. The patient care here both on the medical and mental health side is just uncaring, and unresponsive leaning towards irresponsible. They waited until my referal expired to return my phone calls. And they DO NOT respond to messages on S&W app so I'm not sure why they tell you to use it. This review pertains to multiple doctors, nurses and staff. I will NOT be seen here again and am looking into filing a formal complaint with the clinic and S&W.

I was very disappointed with the non timely manner on my son’s appointment. We got there 15 minutes prior as the suggested and were not brought back until 45 minutes had passed and I had to go to the front desk 2 times after check to inquire what the issue was.they handle the issue very poorly. After the lady at the front knew I was upset she would not even engage with me and the person that took us back would not either but she expected my 11 year old to know all of the answers. Very very disappointed! Once we were put into a room we still waited!

I went here today to try and get a prescription for birth control pills, as well as refills for my other regular medication. The doctor told me that as long as my pregnancy test came back negative, she would fill the prescription. I was told I should have the results within an hour. Three hours later, we call my pharmacy to see if the prescriptions had been ordered, and all of them except the birth control had. I knew I wasn't pregnant, but I can only imagine how anxious I would've been if I had been concerned about that and you told me you'd write the prescription as long as the test was negative. I had to call the clinic and send a message to my doctor in MyChart to get the results. Very unprofessional. My nurse was very rude and acted like I was bothering her. And instead of speaking to me like I was an adult, she would motion and point as if I were a dog. Very disrespectful. Nurses can be hit or miss, but even my doctor (Dr. Varnado) was not very helpful or concerned today. I won't be coming back to this clinic.

Dr. Ramm is the best! We have been coming to him for years and appreciate the way he explains things. Our most recent visit was a sports injury, & Dr. Ramm made the effort to fit us in on a Friday so my son wouldn’t be in pain over the weekend.

Thank you, Jan Wilson, for taking time to check on my son’s ankle injury and being supportive to me as I was anxiously waiting for his x-rays. That meant so much to me.

We highly recommend this clinic because they go above and beyond for their patients!

As a person who worked in healthcare, this is an absolute JOKE of a facility! Make sure you arrive 30 minutes BEFORE your appointment time so the incompetent staff at the front can cause you to be late checking-in. They then tried to LIE to me about my appointment time to cause me to be even “more” late, so I was forced to reschedule! (The facility opens at 0745, so there was no way they scheduled me for a 0740 appointment!) They did it to cover up the fact they can’t quickly get people checked-in. The medical assistant was calling my name and knew I was waiting in line to be checked-in. Why don’t they get rid of the check-in staff and put a check-in booth like the VA does? That way they don’t have to waste money paying people that can’t do their job quickly and efficiently. This is what happens when corporate nonsense takes over quality patient care and it’s destroying medicine in this country! Your address and insurance information is more valuable than the patient is! I will be looking to take my “business” elsewhere after today, which will be hard considering this “chain” basically runs the whole area.