Baylor Scott & White Clinic - Copperas Cove

I don’t know what it is with all the negative reviews and people being ugly in the comments, but I have gone here a few times and receive nothing but ten star service.

After reading these reviews, I am reluctant to change care providers. Have you changed any of these care providers? Any action to curve the negative comments at this establishment? I was happy to see Scott and White in Copperas cove, but after reading the reviews here, I think I'll look else where for medical care and services.

Always exactly the same for check in before Doc appointments or Lab work. Once that's done 15 min till called back for height weight and BP. Then Docs turn. There is security staff there in a regular basis but have never seen a need other then to give added comfort to patients.

I would give negative stars if I could. Paymaster and the lady with the eye problem is VERY HIGHLY disrespectful! They make fun of you and make snide comments under their breath and look at you in discust if you're having an off day! More then once! I was told to seek help! I wasn't the only one that heard it either a few times! They both need to loose their licenses. I just went for my lab follow up which my new Dr was not happy and put me on a sleuth of meds for! They was NOT fine! And because I asked why my bun levels was VERY high I was lied to! My dogs in chronic kidney failure! Excuse me for crying! My bun levels as well as his on his labs at his vet was SKY HIGH! I am diabetic! Insulin dependent! Bun levels effect your KIDNEYS! Refused to fix it! Said I was fine and stop comparing myself to a dog! RUN DO NOT walk from this place. They have NO bedside manner for the mentally disabled and will make fun of you! Make snide comments enough where you can hear them sitting at the desk next to you. This place is a JOKE! Darnell would be a better option! And that says enough!

Dr. Harrison is a wonderful doctor. I drive almost 3 hours one way for my appts. I refuse to change doctors, good ones like Dr. Harrison is too hard to come by.

Kizzie Edie is amazing. My son who is now 15 months has been seeing her since he was born. She found that he had a lip and tongue tie and reassured me that I wasn’t doing anything wrong when trying to breast feed him that these were the issues. She always takes her time with him, he is not an easy baby to deal with because he doesn’t like strangers so he just screams his whole appointment but she never is annoyed with him and takes her time. I love the fact that she focuses on him but she always ask how I am doing with being a mom. She cares and wants to make sure I am doing well also.

Dr. Raymond was the MOST rudest doctor I have ever seen. I’ve been struggling with suicidal thoughts and untreated ADHD. I walked out of my appointment crying. He treated me like I was stupid and didn’t let me get one word in. And he was getting up and I said one last thing and he literally said “we are done here” and shut the door in my face. The nurse was shocked and told me she’s sorry he did that and don’t take it personal and he doesn’t believe in mental health issues. I walked out of there with my suicidal thoughts at an all time high. I’m making an official report and he needs his license taken away.

Dr. Paymaster was extremely demeaning to my mother. She is autistic, and struggles in social situations. He literally asked her what is wrong with her in the middle of an exam, while she was stimming and making noises to help her regulate in an uncomfortable situation. He literally got frustrated when he shined a light in her eyes for an exam, and she flinched in pain, because bright lights are extremely painful. I mean, does he know absolutely nothing about Autism? He didn’t listen to anything she tried to say. He even reprimanded her, and demanded to her that she had to look him in the eyes. Which if you didn’t know, eye contact is extremely difficult and even painful to some autistic people. You would think a Dr would know more about autism, and would be a little more compassionate to patients with neurological differences. Instead, he berated her, demanded eye contact, and made rude comments about her uncontrollable stims and tics.

Had an appointment for a doctor's appointment for almost two months, went to the appointment and had to reschedule for 2 weeks out. Got a call on Friday afternoon (to late to start finding another doctor) stating the appointment on Monday is canceled because they no longer accept my insurance! Total waste of my time and health!

I had the most unbelievable experience and need to find out who to report this to. I changed my pcm through tricare to Dr Karen, who was listed as accepting new patients. I called to make my first appointment today and was asked if I was employed full-time. I was taken aback but answered. I was then put on hold where I pondered why on earth I was asked. When the lady on the phone finally got back to me I was told that Dr. Karen was NOT accepting new patients. I asked why I was questioned about my employment. The lady paused for a bit and said they needed a guarantee of payment. I said "Ma'am I have tricare prime which covers everything", additionally I said I have never been asked about my employment before getting a doctor's appointment. She just said I didn't have to answer. Go somewhere else!

TAKES 24 HOURS TO GET YOUR NEW PRESCRIPTION FOR YOUR DIABETES MEDICINE APPROVED BY THE DOCTOR. EVEN WHEN YOU ASK TO HAVE IT SENT IN THAT DAY & CALLED AT 08: 00 IN THE MORNING

I’ve been asking for MONTHS to get this birth control out my arm NO ONE PICKS THE PHONE UP I just want it our

They don't help you they just make everything 100 times worst need help stay away from this place

The best experience I've had at a drs office in a long time! Dr Amanda Shannon and the nurse Shante were great! The front staff and the lady that pulled my blood were also great!