Baylor Scott & White Family Medicine - Wylie

The receptionist was wonderful and kind however when I talked to a nurse on the nurse line because my toddler had a really bad fall playing and I was crying and my husband was upset we were literally driving there to be seen the nurse decided she didn’t want to answer question because my husband was upset and she hung up. How heartless can you be? ! We made our way to a different er to ensure that my child, my toddler got patient centered care

This place is unpredictable and lacks professionalism. They approved my primary care visit when I scheduled it online and even checked my insurance but then said my insurance isn’t going thru when I got there in person. Why not just let me know when I scheduled? People take time off to come to a doctors visit all to be told they can’t see a doctor.

I tried to change doctor's at this location due to personal preference and my own personal experience and was told "it is not preferred to change doctor's within the same clinic. " Once I explained why I wanted to change doctors, they told me they would have to let both of the doctors know and it would need to be approved by them before I could schedule my appointment. I said okay that is fine. Then they reached out to me two days later to tell me that it is frowned upon to change doctors and again asked me why I wanted to switch. At this point, I am finding a new office and a new doctor. I do not recommend this office.

Everyone at this location were friendly and professional. Karen was patient and answered all my questions.

Went there. Insured.
Insurance covered my physical.
I asked about my toe, not even a flashlight was shined on it.
$150 was charged on it
Insurance didn't cover the question

I rate 1 because of their gluttony for money.
It wasn't a lot, but it's the principle.
They are liars and thieves.
And by they, i mean the director of the hospital who likes stealing to make a profit.
I stated the facts, and I was ignored.

Money talks huh.may God judge you and you only

I had my annual Womens Wellness exam here in March 2022. Everyone was very nice at first. NP Karen Shahan was very nice however first red flag was that since I seemed like a "young, healthy woman" w/ no prev medical problems she skipped over giving me a breast exam. My exam that day went by quick and I was told that my sample for my pap would be perfect. Then my results came back insufficient. So I had to go in for a 2nd pap. It took awhile for my results to come back so I had to call, and come to find out that the wrong tube was used for my sample. It was still a pap tube but just a different kind. The lady I was speaking to that day might've been a office mgr she tried to schedule me to come in for a 3rd pap but then said that she was able to adjust the test and my results actually came back and was just never uploaded into my portal. Overall, really bad experience for a first time patient at this location. My insurance pays you to do EVERYTHING including a breast exam whether or not I am a "young healthy woman". I understand sometimes test results can come back that way but grabbing the wrong specimen bottle and then ordering the wrong test just shows the lack of care and attention to detail. I am only writing this now because I have to get my medical records transferred over to a new location.

Even though I moved to Princeton and still drive all the way here. The staff are super sweet and Dr. Nguyen is the best!