Ben & Jerry's, Highland Village TX

They had so many great choices! The employees were amazing, too. My brother wanted a root beer float but they didn't have any! So they suggested him getting a cup of vanilla ice cream and putting in a root beer from their drink fridge. Very good customer service and ice cream was on point.

Did not go to Ben & Jerry's, went to Rock Fish for Mother's day the shrimp and Catfish were Great, so because we did not go to ben &Jerry's we went to Rock Fish and it was great

5 minutes ago, we purchased ice-cream. Right after I paid, my ice-cream cone fell on the counter, more than 80%. The girl who checked me out was just watching it. (Yes, I had tipped 20-%) she or any other staff did not offer, to give me more ice cream as a courtesy. They clearly were seeing that almost all the ice-cream fell in their counter. I cleaned up the spill. Thanked and left. Will not be back. What a POS staff with bad manners!

Cookies were made with love? You know that feeling when you know the cookie is fresh it still a little warm and soft in the middle with slightly hard edges. I'll start my diet tomorrow the cookies were extremely good my favorite was the white chocolate and macadamia nut.

I went to ben and jerry’s at 9 pm and when I went to open the doors, they were locked and the lady just looked at me. It says they close at 10pm but I was very disappointed to find that to not be true.

Love this place! They have wonderful shakes. They are so good I drive up from Dallas to FM to pick up ben and jerrys. Their brownies are to die for as well and remain fresh for 4-5 days if properly stored. Alana? She's always super helpful, friendly and fast. There's also a gentleman who works there who's also super helpful and friendly.

So disappointed with today’s visit. Service was great but the ice cream was really melted. They had someone come there to fix the air but we weren’t told the ice cream was completely melted. We got two cones and a cup, all we did was walk to the car and it was everywhere. I know during this crazy time everyone needs to make money but honestly they should have probably shut down until they got the air sorted.

Ice Cream was good. Some ice cream was better than other flavors but it was overall pretty good. Came with family for a little ice cream social and it shouldn't have to be added, but we are a group of minorities (black). We we're not greeted when we entered. The lady that was at the register did not even look up to acknowledge us. It took someone from the back to come and greet us for us to be acknowledged and served. We were there to pick up a to go order and had already paid so what should have been an easy, "Hi, welcome to Ben & Jerry's. What can I do for you? " Was instead us standing in the shop for 2 minutes with us thinking that we were unimportant compared to the task that was at hand for the employees. I will change it from a 2 star to a 3 because Rachel came out to apologize after I asked for both of the employees names. I do not want them to be fired or reprimanded. I only want to be treated and acknowledged as a paying customer and overall human being as I have been asking for in my previous reviews. I thank both Rachel and Dani for their service tonight. I just ask that even if one person is attempting the closing duties and one is taking orders, it'd be nice if all employees acknowledged all customers with just a "Hi, welcome, we'll be with you in a sec. " Rather than being completely ignored.

We gave theThe lady working the cash register 10 dollars for the ice cream that costed $7.50 and she couldn’t figure out the change for it and it took 15 minutes

This is a crazy scary time! I went into the Ben & Jerry’s to get a treat for my family since we are all stuck at home knowing some good ol’ Ben & Jerry’s would help bring light back into the day! I was delighted to see that the 2 staff members there seemed to be happy to be there and that they we’re not “down in the dumps” about being there or about the entire situation in general during this tough time. This made me smile and made my day better! Thank you Ben & Jerry’s for putting a smile on my face and also giving me a tasty treat to eat.

Ice cream doesn't get any better than this. Temperature is 99 degrees - this was a day for a visit to Ben & Jerry.

Stopped by Ben & Jerry's today with the family to get some ice cream. The store was fairly clean and the cashier was friendly and helpful. Everyone like what they got and it was very good.

Sometimes you have to judge a place by not what they do but how they act when things go wrong. I had ordered a cake the previous week and come pick day, the order was not put in that morning and I had no cake to pick up. The manager was very nice and was sincerely sorry that there had been a misunderstanding. He assured me that this rarely happens. He took care of the issue in a satisfactory manner and offered so many different options. The staff are very nice and if you're really concerned about picking up a custom cake, just call ahead to double check day of pick up.

Great place to grab a quick scoop. Staff is friendly and the store is very clean, overall great experience

Small place, clean, fast service. Not much room to sit at this store but if weather is nice there are options outside in common areas.

Some of my favorite ice cream. I get what they call "half baked" and it's pretty amazing. The only downside is the price. It's a little expensive for ice cream.

Not happy with B&J. I'd recommend Marble Slab (like the one by Kroger in Bartonville) or just get some Blue Bell from the grocery store.

Bad experience. When we got there the employees were outside smoking. Then they come inside to attend us. The place was dirty and full of flies. It was just a poor quality service.

Worst cakes ever! Miss spelled! Mess ups left on cake! The cake rattled around in the box the entire way home. The side are ruined! They put brown writing on a black and white cake how does that make any sense. Worst experience ever.

Hidden away by the fountains, great ice cream, little more then Baskin Robbins but more unique flavors