Benchmark Mortgage- Kym Burns, Austin TX

Kym Burns is phenomenal! I had the pleasure of working with Kym when she became my new loan officer after my previous loan officer resigned. All I can say is wow! From the moment she began working on my loan, her communication skills is top level! She reached out to me right away and was also already in communication with my realtor and builder for my new construction home. Kym was eager and happy to help get everything in order for me to create ease and a peace of mind! That was super important to me especially as a first time home buyer. I really love that kym’s speciality is teaching and she loves to help people learn and grow. Loans can be very challenging to understand, but with Kym, this loan experience was a breeze thanks to her thorough meetings via zoom where she explained every disclosure in great detail and had me visually see every change being made and what changes would happen in the future as well. Kym was determined to make sure I was taken care of to the very end on closing day and get me into my new home! Kym even goes above and beyond and will stay in touch with me to make sure I understand what is expected of me as a first time home owner. I am truly blessed to have Kym Burns by my side and I am grateful that she became my new loan officer! I strongly recommend Kym Burns for all your loan needs! She’s the best!

I was referred to Kym through a realtor friend. I can’t overstate how helpful Kym was throughout the entire process. She did frequent check ins with me, making sure to keep us on the same page and answer any questions I had, and was always patient if I repeated questions or had a difficult time understanding something. Kym is always professional, friendly and clearly knows her stuff. I’m so appreciative of her knowledge, clear and frequent communication, excellent teaching skills and ability coach me to the finish line. I would absolutely refer anyone to use Kym; she’s a total rockstar.

Kym has been absolutely wonderful helping us as our loan officer! She is very on top of everything from start to finish making the process go by efficiently and smoothly. This was our 1st home, which can become very overwhelming, but she is very personable, easy to communicate with and ensured that we understood everything clearly. My fiance and I were very impressed by her skills, knowledge and attention to details. I highly recommend her!

I recently worked with Kym at Benchmark Mortgage and I have to say, I am blown away by her amazing service. Throughout the entire process, Kym was incredibly helpful, friendly, and always kept me up to date on everything. She made what could have been a stressful process so much easier and enjoyable. I couldn't have asked for a better experience. Kym went above and beyond to ensure that everything was taken care of and that I was completely satisfied. Her expertise and attention to detail were truly impressive. I would highly recommend Kym and Benchmark Mortgage to anyone looking for a smooth and stress-free mortgage process. Thank you, Kym, for everything! You truly deserve 5 stars!

-Nemi

Kym is great. She got me and my wife through our first time purchasing a home with ease. She gave us insight and confidence we wouldn’t have otherwise had. She went out of her way to make herself available whenever we had a question. Cant say enough good things about her.

Kym was fantastic to work with, she listened to our goals and provided several lending options to chose from within those goals. Kym provided immediate assistance and clarification throughout the entire process helping us feel confident and prepared for each next step.

We truly had the best experience with Kym, she could not have made the process any easier or more straight forward. This was our first home and we knew absolutely nothing about the home buying process, so Kym was a Godsend for us. She was incredibly responsive, offered great explanations and advice throughout the whole process, and made everything as easy as it could possible be. We could never thank her enough.

Kym and her team made the home buying process a breeze. Kym kept us informed every step of the way and was incredibly responsive to our needs throughout the entire process. We were particularly impressed how she and her team were above to get everything done so quickly as to let us close early. My wife and I would highly recommend Benchmark Mortgage to anyone purchasing a home!

This was my first time buying a home and Kym made it super easy. She was always available to answer my questions and keep the loan process smooth and fast. I would definitely recommend working with her. She even came to my closing to make sure everything went according to plan.

When my wife and I entered the homebuying process we were heading into totally new territory. We had thought we were going to be renting again, but our realtor thought that buying was a real option for us and connected us with Kym.

If you've bought a home before you know what an overwhelming process it can be, and if you haven't bought a home before you've probably heard how hard it can be. The loan process in particular can be very confusing because (at least in our case) you're hearing a lot of terms that you aren't particularly familiar with, and you could easily be confused as to what you even will owe when you finally sign your papers.

Fortunately for us we had Kym. From the first time we met with her we felt like she was someone we could trust, and that she had our best interest in mind. Throughout the whole process Kym was regularly getting on calls with us to walk through every step of securing our home loan and making sure that we understood every little change and its implications along the way. She made sure to be clear with us on every document and letter and deposit we owed and when, and she was incredibly responsive whenever we had questions or concerns along the way.

Going through a process like this you really need to feel like the experts you're working with have your back, and every step along the way we knew that Kym had ours. I can't recommend her and her team's services enough.