Best Buy, Longview TX

Customer service has went downhill big time. And you can no longer call your local Bestbuy. Pathetic I will never buy from them again. Worstbuy

Another best buy.but the layout is totally different to the one I'm use to.not much in the way of service on the floor.but I found things I needed all the same.

Checked in at opening. Got a message it was taking longer than expected. 45 minutes later, store manager finally came out to explain that although they received my check in, the system was now down. Not knocking them but, 5 minutes after it went down would have been a better notification. All in all though, we worked through it and I received my products.

The store was very cluttered and not organized. Also, the staff were pretty rude. Only one gentleman helped me at all. Other than that they were rushing past and wouldn't stop to answer my questions.

Great costumer service by Logan, very informative and made sure I was getting what I wanted. It was a smooth and quick experience and I'll definitely come here next time!

Great service! The tech climbed down off the ladder and walked me across the store to find what I was looking for. Love the no point rule.

I walked in with a computer we purchased there & had geek squad & a warrantee on it. The guy plugs it in & says 'it wont turn on'. I said i know dude that's why I brought it in. He looked at me & said just buy a new one & make both our day, Then he says you can't just walk in here without an appointment Ma'am! I walked out & cancelled everything with them. I won't go back.

Very unimpressed with customer service and how things have been handled and quality of products. We bought a tablet for my mom for Christmas and were unable to buy a case for it in store due to the store having none. We did buy the tempered glass screen to 'supposedly' keep it from cracking and I put it on shortly after we bought the tablet. Very shortly after opening the tablet it was dropped from a short height and shattered the tablet screen under the tempered glass. Which could have been prevented if we had been able to purchase a protective case for the tablet.

When purchasing the tablet we were not offered the protection plan and so when we brought the tablet back to Best Buy we were basically told they couldn't do anything because we did not buy the protection plan that we were not offered. They suggested going to Shattered ER but knowing we can't trust them from previous interactions we tried to get it fixed somewhere else, but likely because of how new the tablet is they were unable to buy the parts to have the tablet fixed. After going back to talk to geek squad we are able to get it fixed but probably with having to pay half what the brand new tablet cost and without being able to buy a protection plan for any future issues.

My family purchased a computer for Christmas and straight out of the box the power button did not work properly. Called to let them know Best Buy said no problem bring it in and we can exchange it. We do that only to be told that we would have to pay $300 more to exchange it, they would not honor their own sale price! We didn’t ask for Best Buy to put it on sale! Then, they said well we can see if we can fix it. Took it over to geek squad and they tried to fix it. We received a text from Geek Squad a few days later saying it was ready for pickup. Made yet another trip to Best Buy only to be told it was sent to HP to see if they can fix it or replace it! Yes, we tried to call before heading up there to pick it up but no one would answer so we chatted with their online service and they said yes it was ready to be picked up! Still waiting to hear back they said it may take up to a month! Horrible service overall dealing with them! Lesson learned with Best Buy!

Don't buy appliances from here. They don't stand behind their products. Paid 800 for a dishwasher. 3 weeks later the pump goes out. We get the run around about a new pump for 2 months. We bought the unit in October. Its January. Still no help no dishwasher. Im sick about it. And the manager was 0 help and rude.

It's not open for inside shopping. But that is NOT an issue when you know what you want and can order it on the website.

The associates that took care of my curbside pickup, including the manager of the store, were about as cool as I've seen since the distancing.

I highly recommend Best Buy and kudos to all the staff who remained patient and engaging, in spite of the fact that it was 7: 45 am and 38 degrees!

You guys Rock!