Best Buy, San Marcos TX

The manager Destinie helped me out so much. My computer broke and she was able to get me a refund and the help I needed. This place was a real one for a struggling college student just trying to do her work.

Understaffed!
My most recent experience shopping for a Sonos speaker involved a few trips to ask questions. My first trip was great as far as customer service but when one employee admitted to not knowing enough about the speakers I was interested in she directed me to someone else. This gentleman proceeded to provide me with false information like that Sonos speakers come with a remote and any of their speakers will work together for a sound system setup. I knew this was inaccurate with my prior research but no biggie if he didn't know I would have rather he told me that. Staff was friendly
On a second trip, I received no help at all. I can understand when a place is busy and the associate may take a while to get to me but getting brushed off in a rude manner doesn't make anyone feel appreciated. I was completely ready to wait for assistance but the way he acted I just left the store. I ended up just calling Sonos and they were able to answer all my questions and help me find the best speakers for my application. I would like to give the Best Buy employee the benefit of the doubt and maybe he is frustrated at being one of what seemed to be very few actually working. Staff moral was lacking
My other experiences were great.but that's when you can actually talk with someone.

They sure charge me a lot of money for a screen protector and they couldn't even put it on right and yet they gave me a refund and the receipt says that I got a refund but it never got put back onto my car because the transaction has been completed and finalized so I just wasted almost $70. They suggested that I go to the New Braunfels one but I have to work later today so that's not possible. If they didn't charge you much for a screen protector and if there would have did their job right I wouldn't have to worry about going to another town or not getting my money back.

It seems that this is a theme at this location. I entered best buy with absolutely no interaction. I left with 3 TVs without so much of a thank you, and have a nice day. Maybe I should stick with amazon.

It's a best buy.if you need me to explain it to you.please remortgage the rock you live under and move away from me.

Too much of the home audio is just in boxes. There's no displays you can actually listen to for many of the items.

Let me tell you about my new Best Buy Buddy, Khile. This guy exudes top notch customer service. He not only knew exactly what I needed, he also helped me save quite a bit of money! Khile was professional, friendly, witty, and helpful. Superior service!

Slow service they seem understaffed but overall you should get what you are looking for. Just expect a potential waiting period.

Slim pickings for Android chargers, but I found one. I haven't walked into a store in forever! It seems like there's not much inventory anymore.

Sold us an open box Apple Watch in excellent condition. Got home to open it and charge it and the charger was covered in coffee and the watch wouldn’t turn on. Had to take it to the Apple Store to get it replaced.

We generally get very good service at the store. I bought a rangetop online which didn't fit. They came out to measure and recommend what I need. Then told me to go to the store to select a correct item.

Brst Buy used to be one of my favorite stores to shop at! Now you walk in, and you CAN NOT find anyone to help you out with products! If you do get someone more than likely, they don't know anything about the product you're interested in purchasing? Customer service in non existing at Best Buy and it's unfortunate because they carry a lot of great products, just know one to assist you with them! It's truly unfortunate how best buy has gone downhill so fast and so bad!

Was a great Best Buy, but now they are out of stock on probably half of their inventory. Lots of empty spaces, items in the wrong location (with incorrect prices), display items for many products were broken. It's like they don't care or are going out of business.