Big O Tires, San Antonio TX

Just awful! I came here to get a tire replaced and they replaced the WRONG tire. When I call to tell them what had happened, I got nothing but attitude and that I was the one who was in the wrong (probably because I’m a woman and they thought I didn’t know any better). After a few minutes of arguing, they finally told me to bring it in so they can see for themselves. Sure enough, I was correct that they had replaced the wrong tire. They finally replace the right one, give me a free alignment for my troubles, and I go home. Fast forward, I start hearing a rumbling sound and my car would shake when I would slow down/go downhill on the side of my car that they worked on. I took my car to my husband and his dad so that they could see what the issue was- they hardly tightened the lug nuts on the tire that they replaced! My husband was literally able to undue them by hand. They tighten the lug nuts properly and the issues go away. It is a miracle that I didn’t lose a tire while driving and that my lug nuts weren’t damaged. I have never experienced this level of carelessness when it comes to getting work done on vehicles.

WARNING:

I’ve been their customer for over two years, but the last time was a disaster. They left my lug nuts loose and messed up the engine oil. PLEASE, CHECK YOUR CAR CAREFULLY BEFORE YOU DRIVE AWAY. If I hadn’t stopped immediately, I could’ve had a serious accident. I can’t trust them anymore; they’re careless and unreliable.

Beware of this place. They rotated my tires and forgot to install 2 lug nuts. I noticed this after 3 days. They do not care about your car at this location. Wait time is 3 hours also when the manger said it will take no more than 1.5 hours.

Do not go here! Worst service, absolute worst workmanship! Made an appointment 3 days prior to buy 4 new Michelins, they kept no record of my appointment. Waited 2 hours while Andrew kept saying "almost done, almost done, he's taking it off the lift right now, he's checking something, he's taking it on a test drive, he's lowering it down now, almost done", yeah right. He forgot he already told me "he's lowering it down now" which was not true. Finally they bring my car out front and say its ready. Took it for a drive, something was flapping around, found a shop rag stuck in the rim. Yanked it off. The weights were the stick on type and were already coming off. Took it back, told them to rebalance all tires and use the right weights this time. Took another 2 hours while again Andrew kept stalling with excuses. 4 other customers came and went after they got serviced and I was still waiting. No use making an appointment. This visit was a 4-1/2 hour waist of time. They didn't care. They left my aluminum rims filthy with scrapes and smudges from their filthy machines. They didn't care. Again I say, don't go here, go anywhere else but here.

I took my vehicle in for an oil change this week. During the change, they checked the coolant, and told me it might be low, but they couldn't see down into the radiator to confirm. I thanked them and told them I would check it. They put the wrong mileage on my windshield sticker, so I had to return for them to correct it. The next day, my car overheated and my wife was left on the side of the road. When I opened the hood, I found that the Big O technician had left the radiator cap off, so the coolant had boiled out, getting all over my engine. I had to buy 2 gallons of coolant for $40. Today, I called the store and asked Trini if I could bring the vehicle in for them to at least clean off all the crusted coolant from the engine. He said they weren't a vehicle cleaning station, and that I should just take it to a car wash. I explained that the fault rested with his technician for not putting the cap back on, and he told me they could not help me at all. I have usually had better service than this at Big O Tires, but Trini was very clear that they would not help. No mention of any compensation, no apology, nothing. All I asked is that they make it right.

Can't understand how this location, has a high rating. Cashier last weekend, gave Me attitude. For about 7 mins, cashier and other worker are joking around -while My car is ready to go. I had My a/c and radio off-when I go to leave-a/c full blast and radio on. Why? No reason, I went early in the morning -horrible service.

Wanna go to Big O? Don't.
Big O is a Big O waste of time and they have no common decency towards their customers. I witnessed this in their lobby towards another "we apologize for the inconvenience" customer before they got to us. My wife and I were both lied to. They have no present or effective internal communication, it's non-existent. This is a sad example of a service industry I left 25 years ago. Shameful.

Waited more than 3 hours for oil change that I made appointment for at 11am got here 20 minutes before. Prices are affordable compare to other places charge more just for oil changes. If you looking for a fast oil change do not come here plan to wait your whole day away. Also watching the guy look at my tires did not give me any more confidence in them. Just need an oil change and tire rotation. Not sure why it took so long I scheduled before noon since I need to pick up kids now I will be late what a inconvenience.

Sadly, the employee was not honest when I asked what kind of oil change I had at my last visit. I was told I had gotten the more expensive oil change (untrue). It ended up costing me almost double my last visit! BEWARE!

We waited at least 2 hours for putting new tires on the vehicle. Then, immediately after we get on the road we hear a thumping noise, a rag had been left attached to one of the tires. Then when we get out on the highway the back tires start wobbling. So, we came back to fix the tire balance. And yet again we had to wait another 2 hours, just to balance 2 tires! (And we were the only customers waiting inside.)

Being hella starving during the whole second trip did not help any either. The only food within walking distance of this place is Mexican Mexican Mexican and a pizza place, all of which I've never heard of before, and after trying this place for the first time I was not in the mood to experiment with anything else.

I came here to get help with putting lights in because the places before did not place the right leds in my suv. Andrew the manager was very helpful fyi they were almost closed and he still helped me out! He had his coworkers pull my vehicle around and had me out in less than 10 minutes. I also came back the next day for an oil changed and alignment everything was done perfect and he even explained to me I had a coolant leak which I did and he helped fixed that even with rude customers in the building complaining about unnecessary alignments, and that their car was not be fixed on their time because the store was packed with vehicles already the workers kept their composure and were very nice and helpful! Thank you Big o tires!

My mother went in with a $19.99 coupon for a conventional oil change and was told they no longer 'do conventional' and the only one they could offer her was $69.99

The coupon didn't expire until the end of September, these guys are scammers especially towards women

I made an appointment for an oil change, took them 2 whole hour's. They have 2 restrooms, neither of them had toilet paper. Then, they said, during tire rotation I had a lug nut that was screwed in wrong, when it was them that installed my new tires. They wanna charge me close to $200 to repair messed up lug nut. Not happy about this at all!

Took a little long to get car back. Would recommend to make an appointment. Service was great

Took my car in for service this weekend and by far had the greatest customer service! The mechanical issues were all resolved and will be servicing my vehicle there from here forward! Great job

Trinidad is an amazing salesman. Every time I come in he gets me for such good prices and detailed explanation about what is wrong on my car. 10/10 recommend this place.