Big Tex Trailer World - Rockwall

Big Tex Trailer World is great & great customer service! We had trouble with our leaf springs on our travel trailer in the past-3 have been replaced. And we bought an extra leaf spring back in August. We had used Big Tex before & were very happy with their service & work. Price was great! So we called them again to see if they would install this leaf spring with the parts we bought. They did! We called & they gave us an appointment for the next week-we also were able to drop the trailer off the day before appointment. It was fixed & also looked at our bearings, greased the hubs & replaced all 4 wheel bearing seals. All was day of the appointment & once again price was great. Less than expected. Thank you Big Tex Trailer World for your service & work done! See you next year for our bearing & axle checkup!

Customer service is great at this location The trailers aren’t made like they used to be, though. Definitely shop around if you want better quality. I prefer Diamond C and Kaufman trailers for our equipment. The Big Tex trailers serve a purpose and people still buy them for the brand but I would definitely recommend doing your homework and read the reviews of other manufacturers before purchasing a Big Tex.

I highly recommend this store! Their customer service was excellent and all the staff is very friendly and helpful. We took our trailer here to be repaired and not only did they take great care of us, they were extremely quick with the repair process! I would definitely recommend them to others.

My husband and I, had a great experience with the staff. Everyone was extremely friendly, and their prices are extremely fair! We will be returning for any trailer needs in the future.

I needed a tire and rim for my trailer- Danielle knew exactly what I needed and got me fixed up in a matter of minutes! Top notch customer service! I’d highly recommend Big Tex Trailer World in Rockwall!

Family Vacation Saved: While pulling a camper across Texas, a trailer brake issue brought our trip to a "screeching halt. " These gentlemen immediately worked us into their schedule to diagnose the issue. They were very knowledgeable, informative, and had us back on the road in no time at all! Thank you!

By far the best place to get parts, service, motorcycle chock if needed and your to get tags. Plus they give a military discount.

Amazing place Wylie took care of me coming to buy a 14 gn for personal needs. Highly recommend

Best customer service. They have great people working trying to help you out the best they can. Thank you Wylie.

We have an excellent experience Steve Wylie our sales representative was so helpful and explained to us everything. Thank you so much.

Excellent service! Most responsive and helpful staff. Very happy with boat trailer bearing replacement and brake repair!

Richard got me in same day with an unexpected trailer wire repair and back on the road a couple hours later. Even charged less then. Expected. These guys do it right! Earned my business and will refer everyone

The Professionalism mixed with personalization. I never felt pushed or rushed. Wylie ran with the punches got me what a needed and worked around me. I will be going back for future purchases.

These guys are the best. Steve and the big boss are amazing to work with. These guys care for you and your trailers and are just amazing. Strongly would go here before anywhere else.

Wylie was an awesome guy to work with. He was helpful and knowledgeable. He went the extra mile to make sure I was happy. Thanks

Not only do they make awesome trailers, but their staff has taken customer service to a whole new level. Christine (Houston Location) was my first point of contact. She found what I needed very quickly and called me right back. Steve Wylie (Rockwall Location) called me and made the sale. He had me in and out within 15 mins of my arrival. Shout out to Christine, Steve, and Big Tex Trailers.

Great service. Steve was beyond helpful and friendly. This location will definitely have my business going forward. Not pushy or salesman like at all.