Biomat USA, San Antonio TX

They hire children. They never answer their phones and give attitude once they do answer as if that was not part of their job description. I've overheard phlebotomists talk bad about other donors in front of me. One of them wishing a client gets Covid. The new workers can't puncture a vein right and I had a bruise for 2 weeks on my "easy" arm. The plasma donation center downtown is actually better than the people here. Better attitude and atmosphere. Their old white nurse needs to get fired because she thinks she's on a high horse. These people act like the donors don't have real jobs. I work 12 hour shifts most days as an essential worker and don't need to deal with their petty attitude but it's easy money. I just want to go in, donate and get out but I do not recommend this place. Go to another place that's closer to you if possible.

Clean environment
Clean staff
Knowledgeable and quick
Usually short wait times
Clean machines
Reliable service
AND ADHEARS TO COVID-19 GUIDELINES

Been 2 years since my last donation with them and they said my last blood work done my protein levels were low. So I went on Sept 16th to get blood drawn and call back in a week after testing results come back. One week later, now they tell me they have to draw blood one more time (no explanation why) so that would mean again after blood drawn to wait another week to see if i qualify for donating plasma. I only went back cause my sister donates there and it would be great to donate together. But its just not worth it. I'll just stay with other plasma center that I've been donating at.

Great place to donate & make fast easy money! The workers there treat you great every time & the environment is super clean & comfortable. Definitely would not go anywhere else!

Since my last review a year ago. This place has really improved. Everyone here is very nice and professional. They really take the time out help you and treat you like you really belong here. Ms. Rosa is my favorite she always keeps my smiling and makes me feel welcomed. I also like Ms. Luz, Ms. Monica, Ms. Keisha well really the whole entire staff. They always go above and beyond to give excellent customer service and professionalism. Would recommend this place to anyone and everyone

Miracle is the BEST REP THERE! Her heart is pure as gold and she makes you feel loved and comfortable while being in the plasma center. Her customer service is AMAZING! I give her 5 stars! Miracle I hoped that they promoted you! Because you work hard of what YOU do!

It's a great place, really nice people working there. If you're donating plasma, I recommend to make an appointment, will be faster. Usually end of the day is the busiest time, mornings usually isn't crowded. You can make extra money and help people with your donation. Person in charge of managing the site is the best. Sometimes even if you have an appointment, you're left behind, make sure to tell you have an appointment.

This place is great for the most part. The staff is friendly, the building is clean and seems very sterile. I have no real complaints except that it seems even if you have an appointment, you're going to be waiting a while. I've always come with an appointment and it still takes a while to get seen. Make sure you have ample time to be here.

Edit: whats the point of making an appointment if you're never seen on time?

Edit 2: if I show up to my appointment 15 minutes early (like I always do) it shouldn't take 45 minutes to actually get called back to start my donation. Seems to be a trend lately. Might as well just walk in.

They're really rude and unhelpful. IDK what happened to the old staff but this new personnel sucks.

I really don't like how they won't tell you ahead of time before donating that there is a problem with them paying you on that day. They'll let you bleed into a machine for an hour and let you wonder when they're gonna pay you for your donation.

I’ve been coming here twice a week for the last 4 months and I’ve never had a bad experience. Everyone is very friendly, helpful, and professional. The place is always kept clean and even when it’s busy they get you in and out pretty quickly. Definitely the stand out worker is Monica, she is always the most pleasant person to be around and she always does a great job! Alex is another one that is always great, he also does a great job and is cool to talk to. I have a few friends that come here and they all agree that this is an awesome place!

I arrived at the facility last Friday. Their systems were down and they only had one nurse. As a new donor it was a little discouraging but as the place was highly recommend, I stayed. From 10: 45am-2: 30pm and had to leave to get kids from school. Never got thru the process or saw the nurse. The director of the place gave me a VIP card for the inconvenience which was cool. Fast forward to today. I have the VIP pass got thru the initial screener quickly after almost an hour of waiting to see the nurse I asked why I was still waiting even though I had a VIP pass. The VIP pass is to skip the line/wait. So the director went and spoke with the nurse and I was called back immediately. The nurse then proceeded to be rude/disrespectful and threatened to have me kicked out. I spoke to the director about my pass not the nurse. I did not appreciate being retaliated against for the director correcting her staff so I left the premises and will not be returning due to poor staff behavior. The nurse was rude and disrespectful and became even more so after being corrected by a superior.

I came here for the first time donating anything ever and I was very nervous. The staff here was super nice to me they made me feel very good about donating and explained to me all the people I could help I would recommend this place to anybody it was very clean and well run. They compensate you for your time and you feel good about it when you leave one of the workers named Mirakel was very helpful super energetic and like I said before made me feel a lot better about donating and I definitely will be coming back.

My name is Jacob and i will say i had a great first visit better than any other plasma donation center

I have been donating at Biotest since 2002 and never experienced any problems with the staff until today. So, my name gets called to donate and i was asked which arm i would like to use. I said "my right arm". I was then directed to a chair that with a left arm holder.i didn't think it was a big deal but at the same time, why ask? So i proceeded to walk my chair and told him the arm holder was on the left side and he said "Ok, we'll switch it to the other side". Meanwhile, Alexis was standing next to the chair that I was sitting in and overheard me mention the arm holder was on the wrong side. She then rolled her eyes, walked over, grabbed the arm rest, switched it over, did not tighten it, and said "It's like magic, huh? " and then walked away for a few minutes. Which was very rude. Instead of asking me to verify the 601 number on the sticker, she waived the sticker in front of my face and didn't say anything. This made me very uncomfortable, I wanted to talk to a supervisor. I noticed that Maria walked into Alexis's area. I then asked Maria "Are you a supervisor? " She replied with "Yes. " and walked away. Literally blowing me off.

Again, I have been donating since 2002 and has never experienced ANYTHING like this before. This is very disappointing and worrisome when you feel like you cannot talk to someone when there is an actual issue. I have sat in this chair over hearing techs talk about fellow donators and how management is running this business. This is inappropriate considering the cause of donating plasma. This could have been addressed in person, but instead I was blown off, by a supervisor. 17 years, I will NEVER donate at this place ever again.

Usually great customer service but new girl with braces needs to work on her needle removing technique as it was unsually painful and her job at wrapping the wound was rushed with it coming undone almost immediately. The only time this has happened before was because the staff member was running low on wrap from her cart and she politely asked if I wanted a fuller wrap around and I declined. But this time there wasn't any reason to not make sure the wrapping isn't securely tightened and not in a place where it can unwrap. I was able to rewrap without bleeding through easily since it isn't my first rodeo but new donors would probably end up staining their sleeves. I would've asked her to do it again but she didn't seem approachable; otherwise she did a great job despite being new

Also, all the other staff members take off the black paper ID tag after the needle is out of your arm. I find this makes more sense as adding steps that involve manipulating your arm with a needle inside it causes mild pain and discomfort.

I've worked as a phlebotomist for years. I drive up for my appointment and before I can even be seen they check the veins in my arms and tell me to hydrate and come back. I felt my own veins and they were just fine. If the lady couldn't feel those veins I wouldn't trust any worker in that facility with a needle. Waste of gas money. Totally unfriendly. Unbelievable.

I recommend trying other places before this one. Terrible management and reception service. The people in front are always gossiping and hiding behind the walls to avoid actually working. They rarely answer the phone even when it’s slow. People get sent back for physicals one at a time no matter how busy it is. I’ve watched the physician with my paper work in her hand, ready to call me, talk about something totally non related to work with another employee. I had to stare her into realizing that she needs to be calling me back. And then she finally called me back. I mean sure the extra money is nice but this place gives me anxiety.

Today I went for a first time donar. I waited for 4 HOURS to be seen my Physician Substitute (that's what her badge said! What crazy medical title is that?
For her to tell me that my medication that I have been on for 30 years does not treat my medical condition.
What crazy nonsense medical facility is this!

Management is unprofessional, answering the phone as if it's her personal cell phone not even mentioning that the company was Biotest, I called the wrong company but my husband was trying to get his file transferred to a different donation center and all she said was "We don't do transfers. " I don't care how rude my husband is to you. If your professional in any way you don't argue with your customers and you definitely don't call them back demanding for an apology. So glad we use Biolife. Had she answered the phone using the company name she could've avoided the whole entire conversation where she's arguing with her customer.