bkm Total Office of Texas / Tangram Interiors, Dallas TX
| Address | 300 S Pearl Expy Suite 200, Dallas, TX | ||||||||||
| Phone | (214) 902-7200 | ||||||||||
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| Website | www.tangraminteriors.com | ||||||||||
| Categories | Office Furniture Store, Furniture Manufacturer | ||||||||||
| Rating | 3 2 reviews | ||||||||||
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bkm Total Office of Texas / Tangram Interiors reviews
2 UTTER INCOMPETENCE FOR 10 MONTHS
I requested a replacement cylinder for a Steelcase chair in April 2017. The chair is still in production. After 11 months of waiting, calling, e-mailing, stalling and apologies from Mamie and Steve they are giving me the courtesy of refunding the money I gave them 7 months ago. They sent a technician by last week, supposedly with the spares (finally) who not only did not have the correct part, but destroyed my chair trying to insert the incorrect part.stating "you will not be charged for any labor incurred"
Absolutely great customer service. I own a Steelcase Leap v2 chair that had an issue and this is the service retailer for Dallas area. Susan Barnhart helped me fix my chair and identified the issue correctly - something which the actual Steelcase company couldn't got wrong and estimated that a repair cost upwards of $400 to fix. Their showroom is also very nice and people are knowledgeable and friendly.