Boost Mobile, Austin TX

I took my expensive Dell laptop to Best Buy to get fixed. They charged me $85 and sent to their headquarters to be fixed. They sent back and I received and email assuming it was fixed. When I went to pick They told me that Best Buy could not source the parts needed. Feeling a bit hopeless and thinking it was trash, I stopped in Boost Mobile. After explaining what I had been through and the problem I was having, he seemed to know exactly what to do to fix it. I left it with him and 2 days later he called and told me it's fixed and I can pick up! No parts needed! AWESOME! Don't trust Best Buy!

I just moved to Austin and wanted to upgrade as well as get a local number. An employee (male) picked up the phone. He did not greet me. He did not say a word. He sat the phone down. I could hear him talking to a female customer about her phone. I figured well they are busy. I hung up and called back 30min later. The phone was busy. Apparently he left it off the hook. I wonder if his manager is aware of the money this guy is losing for Boost?