Broadspire Services, Dallas TX

I definitely understand the low review score.to be forced to give this place one star in order to post this review PAINS ME. Since my injury I've had just as much stress from Broadspire as I have from my treating doctor and the injury itself, which has greatly impacted my healing process. My adjuster has been changed 3 times and I've never been notified. I have had to chase payments more times than I care to count. It just seems like more effort is placed in forcing you to drop your claim than to actually help you during this process. I pray to God that I never experience something like this ever again in my life. This has been the absolute WORST!

My 2019 Tacoma was stolen from Freeman Toyota Hurst & I have been working with their insurance. I have had a open claim with them for 4 months now! I have been waiting for Peggy Saks to finish my claim, but she has not responded to my emails. It was a very hard process of me being forced to use my Gap to cover the rest of my loan, causing me to lose $6000 in refunds. Peggy told me that I would be compensated for parts I had put on my Tacoma. At this point, I am now out of a vehicle & no means to get into a new one until my claim is finished. I have lost so much time & money due to the delearships negligence & Broadspire insurance. I just want my claim finished so that I can move on!

They get a ZERO! My husband put in a claim for his anxiety and depression and has been even more stressed since he began dealing with this company. FELICIA his claims specialist had been hanging up the phone when he calls and supposedly he can't even switch from her to someone else. These people are not only playing with your time they play with your MONEY! They have zero customer service zero empathy so they deserve zero STARS!

I do not recommend this company, It took over a month and a half to process my claim incorrectly. I have been in the auto insurance business for over 20 years and I have never received such poor service.the claims handler Kizzy Lee would not return any phone calls or emails until i reached out to his or her supervisor. Very unsatisfied and unprofessional. I ended up having to get my lawyer involved.

Terrible company with terrible service. I highly suggest any customer looking for insurances services to look elsewhere

This Place Is S***. Had A Work Related Injury After 3 Weeks Canceled My Claim. And The Lady Handling My Case Amy Was A Total Rude B**** The Entire Time. Place Gets 0 Stars I Hope No One Has To Deal With These People.

So far this has been a terrible company to file a claim with. After 5 months still no contact or updates on the status of my claim. DO NOT USE THIS COMPANY!