Broadway Bank - Customer Service Center, San Antonio TX
| Address | Cheever Administration Building, 1177 NE Interstate 410 Loop building 2, San Antonio, TX, United States | ||||||||||||
| Phone | +1 800-531-7650 | ||||||||||||
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| Website | broadway.bank/main | ||||||||||||
| Categories | Bank, Mortgage Lender | ||||||||||||
| Rating | 2.6 5 reviews | ||||||||||||
Nearest branches Broadway Bank - City Base Landing Financial Center — 3202 SE Military Dr, San Antonio, TX Broadway Bank - Wimberley Financial Center — 14710 Ranch Rd 12, Wimberley, TX, United States |
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Similar companies nearby BBVA Bank — 6610 Blanco Rd, San Antonio, TX Navy Federal Credit Union — 7322 Jones Maltsberger Rd, San Antonio, TX Sunflower Bank — 970 E Basse Rd, San Antonio, TX |
Broadway Bank - Customer Service Center reviews
5 The Encino Branch, Broadway Bank staff is always a pleasure to deal with. Aways friendly and very efficient! I would just like you let you know that Roxy Huddleston has always represented Broadway Bank in an exemplary fashion. She dealt with an issue that I had in a very timely and efficient and knowledgeable manner. I would like to publicly thank her.
John Sherner
Such a disappointing service. Despite having direct deposit, I still get charged fees. The ‘award winning mobile app” is awful. The online system is always offline or otherwise not working (especially since early 2020.) the automatic customer Service line reminds me how important my call is (about every 15 seconds) but otherwise is completely useless.
I got charged an insufficient funds fee on my account when I shouldn't have been. I went in, I was taken care of right away. They reversed the fee and I was good to go in less than 5 minutes. The customer service is amazing here. Always greeting customers with a smile. I'm glad I switched to Broadway Bank!
Broadway is not willing to give you a car loan even when you have been a customer there for 20 years! I have been their customer for 20 years, and I was pre-approved for a loan with them, and they would not give me the money because I had not gone to the RIGHT dealer! They have a special list which they do NOT share with you the customer to make sure you go to the RIGHT dealer so you can actually get your money, and I made the mistake to go to a wrong dealer! Can you imagine. I would have the gall to choose someone else. Why does the dealer have anything to do with a car loan I am making with the bank? AND, they don't tell you till you have spent hours and hours with them waiting. It took 3 hours on a Friday afternoon AFTER being pre-approved for a car loan to be told NO. So I went to RBFCU and they were willing to work with the dealer. Goodbye Broadway!