Brookdale Round Rock, Austin TX
| Address | 8005 Cornerwood Dr, Austin, TX |
| Phone | (512) 238-7200 |
| Hours | 12:00am-12:00am |
| Website | www.brookdale.com/en/communities/brookdale-round-rock.html |
| Categories | Assisted Living Facility, Home Health Care Service, Hospice, Retirement Community, Retirement Home |
| Rating | 3.5 2 reviews |
Nearest branches Brookdale Westlake Hills — 1034 Liberty Park Dr, Austin, TX, United States The Solana Vintage Park — 19929 Chasewood Park Dr, Houston, TX Brookdale Waxahachie — 2250 Brown St, Waxahachie, TX Brookdale Farmers Branch — 13505 Webb Chapel Rd, Farmers Branch, TX, United States |
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Similar companies nearby Arabella of Longview — 1155 E Hawkins Pkwy, Longview, TX Heritage Place of Boerne — 120 Crosspoint Rd, Boerne, TX The Sage Oak — 7129 Aberdeen Ave, Dallas, TX, United States Hawkins Creek Assisted Living and Memory Care — 311 E Hawkins Pkwy, Longview, TX, United States |
Brookdale Round Rock reviews
2OMG, this place is amazing! My mother after having been in 4 other senior living centers over the last 10+ years is finally happy again! Everyone there is so nice and helpful. I can't recommend this place enough!
CONS: There were many red flags from the start. First, I was listed as guarantor, which I’d told the marketing director (Terri) upfront I did not consent to. She tried to convince me to sign by falsely claiming that being a “guarantor” didn’t mean committing my own funds. It was very predatory, in my opinion, and I had to be very assertive before they changed it. The executive director (Aaron) said to me, “Most people don’t read the contract. ” That assumption seems to drive their financial strategy, at least based on my experience.
One charge on the bill was nearly double what Terri told me it would be (approx. $2,300/mo). I was never informed of the increase, contrary to the policies in the contract. Aaron wouldn’t even tell me exactly what the extra charges were for other than “behaviors. ” After about 5 weeks and a lot of stressful back-and-forth, I finally received the refund.
PROS: My dad received great care from the daytime staff in the memory care unit. Everyone I saw interact with him during the day was kind and patient.