Brookdale Waxahachie

Facility is always clean and staff is friendly and flexible. Love seeing patients out of rooms and interacting with each other and in organized activities.

My mom has been here since May 2022. Until six weeks ago her care was awesome. Something has changed and made this facility subpar. We have complained five times about mom not being bathed and her room smelling. They blame hospice but if hospice doesn’t do the job, then this care facility is suppose to do the work. I can’t imagine what mom would look like if her care was left entirely up to Brookdale staff. I asked to speak to the two who are in charge and one was in a meeting and the other has a 2.5 hour phone call. I will update this review if things get better or worse. Also, if I am able to speak to Amy or John and get some resolution. Please do not leave your parents here or anywhere without daily visits from family. If you skip a day…things always get worse.

I am delighted to have Brookdale-Wax caring for my sister. The Brookdale staff told me it took about a month for residents to settle in - and this certainly appears to be the case. For example, when I called my sister yesterday she picked up the phone laughing, said “I can’t talk. I’m in the middle of a project. Talk later” and hung up. With her memory problems I never thought she would actually enjoy being in Assisted Living, so I call this a huge success! - I can't speak highly enough about the wonderful care she is receiving.

My father lived here for 7 years. When he arrived, he was still able to drive. By the time he died, he could barely walk. Throughout all these years, everyone at Brookdale truly loved him and helped him above and beyond what was required. When he passed, they all cried with us and took care of us as well. I have nothing but great things to say about this place!