Brookshire Brothers Pharmacy, Coldspring TX

For the second time in a row we have had problems with this pharmacy. We called ahead and were told the prescriptions would be ready in one hour. We waited the hour and came to the pharmacy. Prescriptions were not ready. We were given a beeper and asked to wait. After 15 minutes we were called back. The prescriptions still were not ready. We waited longer and received a text that stated that the medicine was filled and ready for pickup. When we checked, it was not ready. After another 20-30 or so minutes (and three more trips through the line) the medicine was ready.

The people working here are very sweet and understanding, but this pharmacy is so poorly organized that it is hard to work with them. Sometimes they seem to not even know which medications they have and which they do not have. We have had to move a prescription to another pharmacy after waiting an hour for them to fill it. I understand that this is the only choice for a pharmacy within 30 minutes, but we will not be coming back here anymore. It is worth the extra trip to have a reliable pharmacy.

The store is small but okay for a small town. The pharmacy is ridiculously inefficient and definitely not customer service oriented. The lines are always long and service is extremely slow. Fortunately for them, which also means unfortunately for the community they are the only pharmacy in the area. The only choice is them or drive 20-30 minutes.

The service is disgusting, the employees don't know anything, they don't even know where the medicines are, they close before the time they have to close, I don't recommend this pharmacy at all.