Bruce Thornton Air Conditioning, Lubbock TX

Bobby was so professional and explained everything he was doing. He fixed everything in our home and we couldn’t be happier with the service or the price. Bobby is the man

It has been a headache from the first phone call and misinformation from the beginning. Then they tell
You something and call you back the day of service with completely different info then what you were given t o begin with and hey redial to correct the issue without you being the one held liable or paying for their SCREW UP! This is a horrible company I would not recommend them at all and this was my first service and will never use again. However Mike is awesome!

BTAC is the BEST! Tech service guys are professional, polite and respectful. They do an amazing job. And they clean up after themselves. So very glad they are our A/C and plumbing people.

Mark Fitzgerald was awesome! Technically proficient, professional, and respectful, made sure our system was running properly, systematically diagnose the problem and fixed it! I highly recommend him and BTHA. THANKS Mark!

Frank and all of his crew explain what they are doing and include you in in all of the process, even with me being a woman I have always been treated with respect by everyone! I highly recommend this company and can attest to the high quality of work that they produce!

Came home from the movies to find my AC not working. Called because they offer 24 hours service. That's a lie. When they called me back i was told that he was done for the night and he would get to me in the morning! It's 85 in my house and 100 outside!

They have came out 3 different times within a 3week period and havent fixed the problem.
And they always give the runaround.
They do not stand by their work.
Do yourself a favor and just go somewhere else.

Very happy with Marc’s service. He was extremely knowledgeable and professional. He explained everything clearly and helped us make the best decision. We will call them again if we have any issues.

BTAC responded to our call very quickly and provided stellar service. The service tech was extremely knowledgeable and very nice. The service charge was very reasonable. We highly recommend BTAC.

Our hot water heater was spewing water. They came out quickly and replaced it for us.
Jeremy was great.professional, knowledgeable, and he did a great job. Highly recommend them

They were very quick to get someone over which I greatly appreciated, however; the technician came and left without fixing our heater issue. They wanted to charge us the full amount to come back again. I had high hopes with all the great reviews.

Jeremy was both knowledgeable and made the fix easy to deal with and most importantly, it was handled professionally and smoothly!

We had a leaking water pipe in our laundry room wall. I called them during their normal business hours at 730AM, they said someone would be out that afternoon. They called back in 30 minutes at 8AM and had everything repaired and completed by 1030AM. Great work, as always! We are happy to use BTAC for our plumbing needs!

I really appreciate the quick turn around Matt, Shane and their team provided me in an emergency situation. The quality was outstanding and they achieved the outcome I was expecting. I was very pleased with their service.

We discovered our hot water heater was leaking over the weekend and called the after hour number. We received a call before 9: 30am on Monday asking about our problem. Shane and Frank were at our house Tuesday morning and had a new hot water heater installed and left our garage neat and clean before 11: 00am. I cannot say enough about the experience. We were treated professionally, courteously and will continue to use BTAC for any and all plumbing heating and air conditioning issues in the future. Thank you to all involved in solving our hot water heater issue. Russ and Carole Wardroup

They came out quickly, were professional, and did a great job on my office toilet. I highly recommend them if you need good quality service fast!