Budget Car Rental, Dallas TX

Worst rental car experience of my life. I will never use budget again. We had 75 people waiting in line and one person helping at the counter. Took me 2 hours to get my car after I landed. The Dallas/Fort worth location is terribly miss managed. I will never use budget again.

Racist receptionists, over charged me for thr inconvenience I recommend Sixt Rentals I'm very displeased with my rental, and customers service with Budget Rental DFW Airport. They are very rude to certain customers. Pathetic Place! I hv to put a star just to post only good thing the raggedy cars the rent me didn't hv a mechanical problem

I was given a vehicle that needed an oil change. When I tried to exchange the vehicle, they did not accommodate me.

I signed up for the Fastbreak system where Budget at most airports have a car ready for members of this but at this airport the counter lady said we have to wait in the line (about 50 people) like everyone else! What’s the point of having people sign up for the Fastbreak system?

Each time I've been it's a 1 to 3 hour wait for pickup. Last car I got was dirty with what looked like sprite sprayed on the steering wheel and inside of windshield.

Actually waited online for the car I reserved online longer than it took to fly from Detroit. Dispicable.

2 hour wait to pick up confirmed paid reservation upcharged $198 additional dollars. Given a filthy car because they were running out of cars and didn't even have enough to give to the reservations that were already made and paid. Ignorant employees who speak with no education and no customer service whatsoever. Booked through Spirit Airlines never ever again. Damaged car they didn't want to notate at the gate on pickup. Took my own photos. Car was filthy because they had run out of cars, they were taking the returns filling them with gas and handing them right back out just to get rid of the 2-hour wait of people in line.

Waited 2 hours in line to get my rental vehicle and then it wasn't even close to the car I selected

Atrociously bad experience. The staff here have no idea how to manage a crowd and their entire system needs to be reworked. Waited close to 90 min for my vehicle (which i later learned is common at this location) meanwhile the staff took their sweet time checking folks in, having long drawn out conversations and small talk while the line continued to grow. Staff frequently left their desks to talk to each other and managers stood around making dumb announcements about how "there was nothing they can do" when they should have gotten their butts to the desk and started checking folks in. I have not seen such incompetence in a long time, management at this location should be fired.

3 hour wait and then when i got to the lady taking care of me she was texting and working with me, she had me wait a couple times when she was on her phone, horrible experience. Never dealing with you guys again.

The absolute worst customer service experience I’ve had and worst car rental experience I’ve had. From rude agents, to incorrect car, filthy (inside an out) vehicle damaged vehicle with engine issues, do not expect to get the vehicle you reserve and if you enjoy insolence and rudeness from your rental counter then this is your place the agent who actually served us wasn’t even. The person rude to us it was an agent sitting next to the first of two agents we had.

Swindlers, scammers and thieves! I rented a car. The staff at reception checked my driving license, made the payment and gave me the car. At the exit, an unfriendly man did not want to let me out because he thought my license was expired. Which was the case, but only for large trailers (the law is French). Back at reception, the staff confirmed to me that my license was expired. He didn't want to swap drivers with my wife. But he canceled the rental and offered me one three times more expensive! I refused, he told me I would be charged 88 dollars. I rented a car from another rental company nearby, there was no problem, he knew how to read a license and was not a crook. This attempted scam cost me three hours of waiting and $88 which I hope won't actually be charged. I also hope that your staff will be reprimanded. THANKS

Worse experience ever renting from Budget in Dallas. From the 45 minute wait at the counter to receiving our upgraded rental which was a Cadillac SUV. The car was filthy, drove like a boat and had a burned out turn signal. The car I reserved was a VW Passat which I wish I received. I’m guessing they over, booked their rental reservations and ran out of cars and just turned their returned vehicles without properly washing and inspecting the vehicles. We had no problem with the limited staff they had who were very apologetic for the lengthy wait for service.

The wait to get the rental was an hour. Then charged twice when getting the rental. Then stayed in line for another 45 minutes to get car. When returning vehicle was charged again. Not good business practice at all.

It was on a very busy Friday afternoon, and the customers on the line were over 60. We are entertained by one of the staff, providing useful information, in hilarious matter. At the end, with spend less minutes on the queue, and I left with a smile. And when I wanted to change my car, it was done within 3mins. Great customer service and wonderful experience.