Budget Truck Rental, Fort Worth TX

Bad experience - Engine light came on in the truck when I left the lot. I took it back and they didn't have a truck to replace it (there were now 5 broken trucks in their lot). They wouldn't help me find another truck at another Budget location, I was told I had to call Customer Service. Customer service (after waiting.) told me I had to call road side assistance first before they would try to find me a truck. Road side assistance (after waiting) said someone had to come physically look at the truck to determine if I needed a different truck. I decided to cancel, which was also an ordeal. I wanted to ensure they released the $195 hold on my card. I was told I had to call customer service again (there was even more drama, but no need to go on.) I ended up having to cancel my move and lost money on movers.

Terrible experience. Don’t do it. Made a “reservation” for 16’ truck with a ramp (I specifically needed the ramp) and it was the only one available for my time in the area. I get there at 9am for my 9am reservation and they had rented the truck k out to someone else. I asked the guy how that happened and he said because budget is greedy.what. I then had to get a 12’ truck but was charged for the 16’ truck. The guy said I had to talk to customer service to get refunded the difference which was ~20. I did that and customer service said they couldn’t because the price for 12 and 16 were the same. (Which they weren’t at time of reservation). So all in all I got screwed. Had to rent a uhaul trailer to finish the job.wasted money and more importantly wasted hours dealing with it. Thanks budget!

Service at this location is awful. Very rude, disorganized and incompetent. We’ve moved countless times with budget, including across state lines, before and have never been so displeased the way we have been this time around. Choose a different company or location, if you decide to use budget.

This location was a hot mess. We booked a moving truck approximately 2 months before the day we arrived to pick it up. We were at the rental counter for over an hour. By the time we left with our truck there were 4 other people there trying to pick up their trucks/cars. When we walked back to the employee area with the employee to go get the truck there was a guy just sitting the managers office sleeping. If the lobby was that full and we had to wait for over an hour, the manager/owner should have been helping. The first truck they tried to put us in didn't have functioning windshield wipers and the one we ended up with appeared to be fine, but once we got it on the highway turns out it didn't shift right. So we had to drive 9 hours in a truck that you had to gun it and hope to goodness it would finally shift. The inside of the truck was disgusting. We returned it cleaner than it was given to us because we were afraid we would end up being charged a cleaning fee for returning it exactly as we were given it. It was lesson learned with budget, who we booked exclusively because they were the cheapest. For the second half of our move I forked over a little bit of extra money and booked a uhaul. Much better experience.

Returned truck full of gas with no damage and they charged me extra anyways. Scam artists.

We got there at 245 and tried to get insurance stuff situated to sign the paper for a truck rental. We were told they couldn’t help us at 3 which is the time they closed. So we had to leave and find another truck rental because we were basically booted at 3.extra fees they were charging us couldn’t be explained to us. All around bad service. I don’t recommend renting from here at all!

Ok experience with Budget rentals. It’s an easy process online, but the shop did not make the process easy to rent. Cheap, but not the best experience.