Burleson Old Town Medical Center

I just had my first visit, and honestly, I'm not that happy.

Firstly, when I made the appointment I wasn't told that it would be with the nurse practioner, as opposed to the doctor. My PCP is listed as Dr. Etter, but the doctor and NPs aren't even in the same office. I was sent across the hall.

Second, the NP seemed fairly dismissive of my concerns. I finally decided to talk to a doctor about my GI issues (suspected IBS) and he didn't really seem to listen. I explained that I have frequent diarrhea and very seldom have 'normal' stools. Even when they're normal, they're still pretty soft. He said that wasn't that abnormal. I reiterated that 9 times out of 10, it's basically water. I also explained I have bad abdominal cramping that's relived by having a BM. He just told me to avoid gluten. Which, if he suspects celiac, there are tests for that. As opposed to going out and buying special (often expensive) foods and seeing if that might help.

The only thing he seemed to want to treat me for (medicate me for) was my depression. I told him that I wasn't currently on any medications, but he asked if I had been, so I explained what I had taken. I also mentioned having some recurring depression lately and that I might consider taking something if I felt I needed to, but would likely re-up with my therapist first. He insisted on giving me a screening, and mentioned few different medications. Which, I suppose is being thorough, but it felt more like he views me as simply an anxious woman who exaggerates symptoms, and not someone who's had GI issues as long as I can remember and who finally decided to talk to a doctor about it.

Tried to schedule an appointment with Dr. Etter today. Apparently, he does not see patients EXCEPT on a concierge bases only. You must pay $1800 annually and her will see you and not bill insurance. He is listed as a PCP on BCBS website, but I was told that you will only get to see a Nurse Practitioner.

I have been seeing Dr. Etter for over 10 plus years. I would recommend anyone who is looking for a permanent PCP to see Dr. Etter. He is an amazing doctor with a great personality. His office personnel are awesome as well. Brady is who I mainly deal with and I just love her.

Excellent Dr and staff I have been with them for over 10 years they go out of there way to help you Thank you so much Dr Paige Norris and nurse Sarah

There are seriously not enough stars that I can give this office. The Office staff is incredible. I specifically deal with Krystina & Brenda very often and they always go beyond the call of duty. Dr. Paige Norris is my PCP and she is definitely the best doctor that I have ever had. She takes her time to listen to my concerns and always addresses each one without rushing me. I truly feel like she cares. I have also seen Dr. Austin a few times and he is a great doctor as well. I also see the allergist, Alicia, at this office, and she is amazing as well. I have ZERO complaints about this Office and highly recommend them to anyone who is looking for a good and thorough doctor's office and staff. Thank you all for the outstanding customer service that you guys provide!

NP Austin is a joke! He wont do tests that are needed his only answer is to walk a mile a day. Told him I was having kidney pain and he said it was more than likely my back and to wear a brace, without even looking at me no urinalysis to see if I have any kind of infection instead he said if I had to go to much to stop drinking a hour before bed? Wont change my meds, that might take some action on his part! He wont get results from other DRs tests what a waste of time and money!

Fantastic doctor and staff. These guys have really gone the extra mile for my friends, family and patients. Very highly recommended!

I've been going there for about 6 months now. Dr. Austin and Staffare pleasant in the office.

Now I guess when they go to lunch/after hours, it rolls to an on-call. I have spoke to a man and a woman and they both were extremely rude and when I tried to get clarification as to why I can't leave my number for them to call me back when they are next available, the woman sighed and hung up, and the man tried to explain and When I said thanks he just hung up as well.

Not the best customer service, I just hope I always reach them when they are in the office. The on-call support is garbage.

I have been going here for years and Paige Norris and the LADIES are the reason! They are truly caring and take time to really listen. Previously, no one could figure out my diagnosis (autoimmune thyroid) but she did. She takes the time to care and these days that is rare! Brenda is always welcoming with a smile. Sara & Krystina are so comforting and sweet.

Been going here for years and the service has gone way downhill. It feels like they don't even care anymore. Moving to someone who makes me feel like they are a partner in my healthcare.