Caliber Collision, Dallas TX

Everyone was very polite and worked diligently to get my car fixed correctly and as soon as possible. Hope to never need them again but if I do they are the only collision specialists I will call.

After calling multiple caliber collision’s, this was the only one that had availability to fix my truck. They replaced and fix my front bumper and did a excellent job. They did it really quick and they return my vehicle in perfect condition and also cleaned and spotless. Thank you so much! Hope I won’t have to use a collision center again, but if I will have to, I will come back!

I wouldn’t trust my car to another repair center. Justin was extremely helpful and walked me through the process. The young lady (sorry I forgot her name) was professional and made me super comfortable, reassuring me I’ve came to the right place. The entire stay was easy to talk to, took time to answer all my questions and actually finished the job fasted than anticipated. Thank you Caliber Collision on 635, you guys are the best ever. I will always use your center in my time of need.

Excellent experience with Caliber. From the constant communication to the detail of finding the damage to my car and repairing, a non stressful experience. Thank you

Excellent service! Mike and crew were professional, honest, and diligent in getting our Jeep repaired and on the road again!

My overall experience was shakey at first. I won't go into detail. I will say Kudo's to the General Mgr Kevin & his staff. When I presented some issues. There was no blow back. Kevin & his staff took charge & corrected everything that needed adjustments. While I did get a bit frustrated. Kevin & Crew pushed forward & got me squared away. Outstanding work Caliber Collision Team Garland Location I belive.

Respectfully,

Elbert

My experience with caliber collision was seamlessly perfect. Mario C.took care of me and my car through out my entire service with them. Dropped off my car on a Wednesday and before I knew it my car was ready in less than week, my car was even delivered to me directly. Made my entire experience personal and professional. I truly appreciate Mario’s work on my car and the continuous communication. I have a 2018 challenger Sxt plus and was left good as new. If you ever need any repairs Mario will definitely take care of you!

I picked up my vehicle today, and I am amazed at the fantastic repair job Jason and his team did for me. My car was ready ahead of schedule, and I was informed of the status throughout the process. Not only did they fix my vehicle, but they also washed and vacuumed it. Excellent customer service - Thank you, Jason!

UPDATE: I got a personal call from the manager Kevin with a well-stated apology and a thank you for giving him an opportunity to coach his team to do better. He said normal procedures were not followed, but they would do better.

*****

Repairs look like they were done well but communication was poor. I gave the staff an updated phone number multiple times but they reverted to an old number so I missed key updates and didn’t know when my car was ready. No one wanted to take responsibility for that either, implying that I was to blame.

They verified the work needing to be done multiple times before starting the job. They communicated electronically and efficiently throughout the process. Made rental car pick up & drop off extremely easy. Worked smoothly with my insurance company. I felt like things were handled professionally from day 1 and I could focus on work without being worried about my vehicle. Would use again and highly recommend.

Very dissatisfied! I had to take my vehicle back to Caliber Collision numerous times and now the casing for the drivers side mirror popped off and does not fit securely like it did before!

Great great service! Very friendly team! Thank you for everything! Shout out to Mario! He is the best!

They were one of the best repair shops I have ever been to and my repair person was awesome with a capital A

I took my truck in for Collision Repair. My truck was dirty with dust from polish or dirt when I went and picked up. Hood was replaced and painted but it looked like the paint had scratches and swirl marks. I also had to get two wheels replaced and they took almost three weeks to find the wheels only to find out after I picked up my truck that they were not the correct wheels. I could deal with the paint swirls and scratches but I needed them to match the wheels. I talked to the manager one time and he said they would take care of the problem and get me the correct wheels. It has been over three months now and I have left messages and even emailed them about status on my wheels. I have not received a response and they don't want to return my phone calls. I have tried to let the insurance know of the situation and the shop still doesn't care. The problem is that they got their money from my insurance and know they dont want to deal with me anymore. I would never recommend the caliber Collison in Garland off 12101 Self Plaza Drive. Terrible treatment of the customer and very bad service. I'm highly disappointed at this place.

Perfect customer experience. Great communication. Helped me deal with insurance and rent car. Most importantly: car looked dealer new after repairs.