Caliber Collision, Longview TX

I have had a very difficult time getting my husbands truck inspected due to broken plastic cover for the rear tail light.
I was unable to get the tailgate unlocked which made it impossible to change out the tail light. I went to Caliber Collision in Longview and explained my situation. A gentleman named Lane said that if I would bring the truck by he would get the tailgate down. I did take the truck in and he also asked me if I had the new light? I said yes and that it was in the truck. In approx. 10 minutes he entered the waiting area and said it was ready. Not only was he able to unlock the tailgate, but he installed the new light. I was shocked. Oh yes, I must mention something else - NO CHARGE! Customer service seems to be something of the past and I felt I needed to share this. I would highly recommend Caliber Collision off HWY 259 and ask for Lane. Definitely a 5 star referral.

Had an appointment, but it didn't matter, still had to wait for an estimate. Price was astronomical and they couldn't even quote the entire job. I'll only return if I have an insurance claim and have no other options.

They were able to get my car in faster than any other shop and had it completed before others said they could even start the repairs. They kept me informed through the process.

THE BEST communication I have ever experienced with a repair! Excellent service all the way around!

Terrific service and quality repairs! Excellence in action! I recommend this particular repair shop at the top of my list!

Was informed that the GM said "due to their capacity they didn't want to deal the insurance company" of the person who hit our vehicle.
I asked which is it the capacity or the insurance company?
The rep said "well kinda both" this of course after being all excited about getting me in for a quote.

When I lived in the DFW I was a customer no less than 3x of Caliber Collision and at least that many of Auto Body Express. That of course doesn't matter, because they just want the easy money, so they hang the customer out and of course ALL future business that I won't be giving them.

Repairs were done in the time limit layed out to me. The repairs looked great and car runs good. So very pleased!

After having my truck for over a month, in Sept they finally admitted they lost the door they ordered for my truck. They did not fix mechanical part on wheel from wreck or alignment, they messed up the finish on front bumper that did look good when I took it in, and part of front bumper is missing. The actual body work they were supposed to do on passenger door and right front quarter panel does look good though.

I will definitely recommend caliber to my friends and family! The entire team was excellent!

Satisfied with car care and friendliness of staff. Made me feel like my concerns were important to them also. Thank you.

Excellent communication, amazing customer service, and they walked me through everything that had to be fixed with my car. I'm normally hesitant to go any place that deals with cars as a woman, but they were honest and Lane kept me well updated.

Taylor’s customer service is top-notch. She got my car back to me several days earlier than the scheduled date

They did a wonderful job, communicated throughout the entire process and Kate was wonderful to work with.

I recently had my sunroof shatter and I needed help protecting it since it was going to rain the next day. Thank you Caliber Collision for helping me out so quickly and at no charge. I want to add that I was not using their shop to have sunroof fixed and they still helped me out. In the past we have had two trucks repaired after a wreck and they were top notch and we didn’t have any issues.

Highly recommend caliber collision for all your car needs! I would never go anywhere else, my car was actually ready days before they promised! Steven and his team are great

Unfortunately for me I have been to Caliber twice this year with two different vehicles. Both of them were put back together exceptionally well. They kept me informed every step of the way. Thank you for getting my cars in and out in a timely manner.