Caliber Collision, Austin TX

A Caliber tech ripped my dash cam out off my vehicle. Unplugging the device would be a red flag for the quality of work to me, but ripping the hardwired dash cam all the way out of the headliner of my car is just careless. I wouldn't care as much if he had rewired and re-installed my dash cam after roughly tearing it out of my car, but instead failed to return my camera and left the remains of the cord dangling behind the windshield.

When I called back to Caliber asking why my dash cam was taken out, the man who answered the phone fibbed something along the lines of taking my camera out for safekeeping, so their technicians wouldn't steal it.

1) I love how much trust Caliber has in their technicians, expecting all of them to have sticky fingers.

2) I had much more valuable personal items left visibly in the car (I wasn't made aware of my vehicle leaving dealership property, so I didn't think to take anything out), and yet only the dash cam was removed, leaving my much more expensive personal items to the fate of the supposed sticky fingered technicians.

3) If my 'expensive' dash cam was truly removed to 'deter theft, ' I'd have assumed it would've been carefully removed, with all lengths taken to ensure its safety, with the immediate re-installation right after the completion of the repairs- as opposed to ripping out my property and failing to initially return it.

While my car is back into safely drive able condition, my dash cam is broken as the socket no longer holds the camera at a steady angle in front of my vehicle (-$150) and the hidden wire service I had done was destroyed (-$80). This ploy to 'protect' my possessions has now set me $230 back, in addition to the time it will take to get the dash cam replaced and reinstalled.

- Caliber also left the car filthy, with footprints on the black carpet and mystery stains on the white leather seats
- Took exactly 20 days to complete a single day axle bearing repair. My car was delivered to Caliber on 12/07, I called 12/19 to find they had failed to even order the part. The simple repair wasn't finished until 12/27

This Caliber Collision does fix cars. However, it is not clean, its not honest, it is slow, and it is probably not safe either.

Excellent service received with Caliber Collision in Indio. Front desk staff was quick and courteous and Cameron, my service advisor, kept me informed the entire process while my vehicle was being repaired. Everything was repaired to the highest standard and no issues remained after the repair. 10/10!

They did a great job customer service is wonderful Cameron inform me of everything that was being done.

Amazing service from start to finish you will not be disappointed. The customer service they provide is superior to none. I highly recommend the team at Caliber Collision.

Great shop with wonderful caring employees. I was always kept up to date with the status of repair with weekly calls.

My insurance took care of the booking that I requested to have done at caliber collision and everything was perfect. With the ladies in the front desk, To my claims, representative Herman, To the autobody work done on my truck. Everything went really smooth. You definitely earned my trust.

Just got my 2022 GMC Sierra repaired there. I’ve been there a few times now. Definitely great service

Donald is a very good guy, prompt on timing and service. Kind and friendly people. Good work on repairs.

Work was beautiful done but older lady in front desk super mean and looks like she hates her job. Everything else was excellent

The service representative was very helpful and knowledgeable and friendly. Corona in the body shop got everything done in a fast and timely manner. While making my truck look brand new off the showroom floor. Love Caliber Collision.

Professional and courteous staff. Kept us well informed of progress of vehicle repair. Overall great experience.

Customer service is good but the work done was not acceptable. They had my car for over two weeks for some body work. When I got it back, I have had to go back to them three times already. First time the door was not levelled and painting was missing in some spots. Second time I found the plastic undercarriage was not properly fastened and more missing paint spots and again third time recently when my front bumper slowly started seperating which was inspected and they had missed screws that secure the front bumper brackets and also found some fasteners missing like under front tyre section. I hope I don't have to go back again but this has been a very underwhelming experience especially from a well known chain such as Caliber Collision.

This body shop did a great job on my vehicle. Everyone was nice and provided frequent updates.

The staff here is super courteous and efficient. They have kept me up to date will all of my repairs and respond to any concerns in a timely manner, 10/10 recommend!

Excellent customer service from all the staff at the front & service department. Thank you for customer satisfaction from my service advisors Josue & Matthew for going the extra mile in taking care of my car and for Alma who’s always there to answer my questions. You rock! I highly recommend this place to get your auto body fixed.

David with Indio Caliber Collision helped us out with the estimate and repair of our care. We are very appreciative of his assistance and keep us well informed on the progress of service.

Great team, professional, seamless, courteous, my car was ready before the due time. The team kept me informed the whole time the estimates were good the rental process was seamless it was just overall a good experience

Process was very difficult. I dropped off my traverse March 21st. I was told my first estimated date would be April 7th. April 7th comes the day of I get a call from David it is not finished (even though on my Tuesday update was told everything was on track) and that the new estimated date is now April 14th. April 13th comes along and I have had 0 updates this week, I have to call caliber myself where the receptionist told me David was out sick made no notes, so I would not be able to pick up my vehicle. At this point frustration is rising, now I wouldn’t get even an answer until Monday 17th. 17th comes around I get a call from David that the car is barely getting repaired, very hard to hear after having the car for almost a month. The new expected day is now April 21st. April 21st comes I get the call to pick up my Traverse, upon inspection the paint was unfinished and there was chips on the door. Upon further inspection there was a whole new damage and hit on the back of the bumper that wasn’t there when the vehicle was dropped off. Meaning to me that the vehicle was poorly inspected and there is no integrity with your workers for even acknowledging new damage that was caused by someone in the Caliber staff. David takes my vehicle back and now I am being told it’s gonna be another day to fix the damage and imperfections. April 25th comes I finally get my vehicle the repair finally looks good. When I arrived home I a opened the repaired door and now it wobbles upon opening and closure, so the door was put back inappropriately. At this point I’m so tired of the poor performance and experience that I don’t even take my vehicle back. I would not recommend anyone to go to the this establishment.