Caliber Collision, Round Rock TX

Amazing and responsive. Quick to get parts ordered and work done. I would definitely reccomend this shop for all repair needs.

Really disappointed. Nice staff. They can add your name a list over the phone or you can come in to have an assessment done, given a future appt created in their systems, for routine collision or hail damage. Call to confirm the appt for the collision work and still they'll find no record. Amazing.

The 2 girls that are at the desk are always so nice and are amazing.
Omar has done nothing but be unprofessional and unreliable. It's upsetting to have to call to get updates on car because he says he will call but never does, and then to be told one thing but another family member is told something completely different. He told me parts were in promised car would be done by end of day or following day. Now being told he is missing a part when he told me last month he had the parts. Why take apart a car before having all the parts. I use my car for work and now iam stuck without because he didn't have his information straight.
Would not recommend going to the
1809 N Mays St, Round Rock, TX 78664 location.

The staff kept me informed every step thru the repairs. I even got my vehicle back earlier than estimated.

I liked the customer service, but I had to take my car back to the shop after they gave it to me to fix a problem with the door. They fixed it quickly.

Went to Caliber Collision this morning to get an estimate on what it was going to cost to fix the right front area of my car! All done! I take it back next week Tuesday for repair it was easy! No problems.

They did an amazing job on my repairs. They kept me updated while my vehicle was being repaired, which is unheard of these days. Ross and his staff were friendly and efficient. Definitely, recommend!

They did an outstanding job with my vehicle but lost my keys to my vehicle. I was supposed to hear something from them today to start the process to replace my key but never heard from them. I will change my review if they make it right. This was at Caliber Collison in Round Rock.
UPDATE: THE PEOPLE AT CALIBER COLLISON WERE OUTSTANDING AT REPLACING MY KEYS! I'M SO HAPPY WITH THE EXCCEPTIONAL WORK THEY DID ON MY CAR AS WELL. HIGHLY RECOMMEND!

Terrible customer service! Car has been sitting on the lot for a month and nothing completed. Can’t get anyone to do their job or call me back!

Caliber Collision is an awesome organization. Omar and his crew were very professional and they were courteous and friendly. I would recommend this facility anytime and would recommend them to anyone. Quality work!

Greatly improved though understandably busy. They didn't keep me waiting and were prompt with my appointment, communicated clearly, and gave me a timeline of when I should hear back from them.

Returned our rental car to Caliber Collision on a Friday September 22nd, only to be slapped with a $16,000 bill from Enterprise rental 2 weeks later for hail damage that occurred 3 days after we had already turned the rental in. Despite numerous calls to customer service and local staff, we're still being harassed and held responsible for something completely that isn’t our issue. No urgency to settle this Pedro and the rest of the team in a respectable time frame. There are now numerous cars that had this same issue due to protocols within thier organization not being followed with checking rental cars back in once returned. This isn't just poor service; it's also unethical business practice. We're in talks with the attorney general's office about a class-action lawsuit because we are tired of these businesses taking thousands of our dollars and not doing the job they were paid to do to completion. If you're in Williamson County and have experienced the same, join us. Companies need to know they can't just sidestep the law.

The secretary office wasn't cordial and kind of information about the services wasn't good