Caliber Collision, Lake Jackson TX

Very pleased with all they did. Great customer service, kept me informed and my truck looked brand new.

My highest rating goes to caliber collision for the work they did on our Ford truck recently. Customer service and body work were above expectations!

Last year we had a wreck and our truck was totaled. We asked for our plates to be taken off before sending away and was told it would be done. When we went to pick them up we were told they accidentally forgot to take them off and we couldn't reuse them anyway so it wasn't a big deal. They were specialty plates and were in fact reusable. We had to repurchase our plates on top of the toll ways we had to pay because we didn't have them. We were told by Natasha that we would recieve a gift card to cover the costs but had to se d receipts. We did that. We were then told that Alejandro the GM would be handling it. He never did and when I contacted him again he tells me that he was forwarding overto the new GM and he was no longer responsible for this mishap. The new GM never replied. It's been about 7 months, and I have yet to hear a thing. Absolutely unprofessional to just keep passing this issue around hoping I'll forget.

They did an excellent job on repairing my car I was very pleased and I would go back there and I would highly recommend them to my friends

I'm completely unsatisfied with my repairs at Caliber Collison. My initial time estimate was "2-3 weeks max". The shop ended up having my car for 8 weeks and 6 days (so far). I understand that a team member passed during the process, but seeing that business continued as usual I see no reason that my time frame should have TRIPLED.
The communication has been subpar. It is my understanding that communication should be received 3x a week and I don't think that has ever happened. I have had my calls go unanswered more than once and everytime I made plans to pick up my vehicle (because my portal said my vehicle would be ready) it was extended because repairs were still ongoing. NO ONE ever bothered calling to let me know my time frame had been extended and it wasnt until I called (no less than 3x) that I was updated.
On top of that, I picked up our vehicle almost a week ago and noticed, at pick up, that there was still a repair that needed to be completed and was "overlooked".
So I'm currently waiting AGAIN for a part to come in and be painted so I can return and the shop and have it repaired. No one even bothered updating my client portal.
The only positive thing I can say about this location is that they took over on costs of my rental when they failed to meet their deadlines.

I am at a loss of words and would most definitely recommend all my friends and family stay away from all Caliber Collison repair shops.

Took my car for hail damage repair. Took them almost 3 weeks for PDR contractor to come out. Only had a rent a car coverage for one month. Was told from the start I would be getting updates three days a week. I never received one update. I always had to be the one to call and ask the status then almost a month has gone by. They called and said it was ready for pick up I told them the insurance stop paying on the Rent-A-Car last week. They said that they would pick up the tab and I would not have to pay. After I noticed a pre-charge from enterprise, I had to bring it back to the attention of caliber to stop the charge. Then after another week went by I was told my car was ready. My wife picked up the car and I realized that not all the hail damage was fixed. I had to take my car back up to caliber a few days later to show them the remaining damage Steve told me at caliber that he would get a hold of the PDR contractor and would let me know when they could come back to the shop to fix the other dings. I never heard another word from caliber in Lake Jackson. I will never take another vehicle back to that location for any services and I recommend you don’t either horrible customer service.

Ask yourself this as a business. Why would you have a customer wait nearly 3 weeks for a PDR contractor to show up, when you could have the customer just bring in the vehicle the day before contractor shows up?

I told my insurance if I were you, I’d bill caliber for the cost of my rent a car for that time. And also they broke my new car lane departure camera and had to install another one.

Repaired the door of our truck. Worked with insurance and car rental for a very good experience.

Great, Great, Great communications Crystal R. Service dependable and car looks amazing. Thank you.

Caliber Collision was recommended by USAA, my insurance company. From day 1, Crystal (estimator) and Marquis (INS contact) consistently delivered professional and courteous engagements. I was provided timely and detailed updates regarding the repair schedule. My vehicle repairs were completed well in advance of the original schedule. My experience with Caliber Collision was first rate. Thanks.

I was very impressed they did a great job on my car I so happy when I got it back and did it in a reasonable amount of time

I had to run a lot of interference between my insurance and this body shop. It took a while to get on the same page with my insurance, but overall I'm pretty satisfied with the professionalism and service of caliber collision.

Very satisfied with the outstanding repair work done on my vehicle in a timely fashion. I was kept very well updated on the work status by their professional and courteous staff!

The staff and crew at caliber were amazing. They were extremely professional and I received the best service I’ve ever received from any repair facility. They definitely went above and beyond and Natasha and the office staff were welcoming and attentive to my vehicles needs. They even stayed late to ensure I was able to drop the vehicle off even as I arrived right at closing. Will highly recommend caliber to anyone in the future. Job well done, Caliber. Thank you! They even made it extra special with an inside joke cookie at pickup.

The Caliber is awesome! The manager Alejandro and staff are very friendly and knowledgeable! They will get the job done and the finish product is amazing! Highly recommend this place

Although there were a few hiccups throughout the process, I would highly recommend LJ Caliber Collision. After it was all said and done I left a happy customer.

The employees I dealt with were friendly, knowledgeable, and professional. I appreciate that they kept me informed about the status of repairs to my car and when repairs were expected to be complete.

Tried to get an estimate for repairing damage caused to my car so I could submit it to insurance and was told they were much too busy to do so and that it would be at least a week before I could even get an estimate. It's not like I came in and wanted my car fixed right then, just an estimate. Unfriendly and unhelpful. Avoid this place.