Camden Gaines Ranch Apartments, Austin TX

Moved into my new apartment yesterday and we noticed later in the day that the air conditioner wasn’t cooling down. I called the office and they dispatched immediately LT and Sharif. They said that unit was old and that they would replace it. This was about 4 o’clock during the day. They worked until past 8 PM replacing the unit and making sure that it cooled down. This is amazing service. They didn’t want me to be uncomfortable during the weekend. Because this happened on a Friday. I looked at four other properties before deciding on this one because of location and now because of the excellent service.

One word. WOW!
We recently, Dec 2019, moved here to Camden Gaines Ranch and LOVE IT! This whole process was logically effective and quick.
We called when we saw what appeared to be a possibility for us to meet our specific needs and wishes.
Rachel was so awesome. We got to see the very apartment we were interested in.not a small "model" high over decorated version. The application process was fair and easy.
So much bonus and above expectations occur often for us.
Customer service is primary here. It is apparent that the staff is not here to treat us like a college dorm but they are consistently show us that they are here to help us, and are here to make our daily living better.
Above all else.the maintenance crew here are unbelievable with us! We submit a service request and Sharif, and his staff come over so quickly. Just this week our garbage disposal had something stuck (our fault of course) but Sharif and Lashawn show up less than 24 hours later. Fixed it with such knowledge. And while here, I mentioned I had light bulb out n bedroom ceiling fan. NO, I didn't have to submit another request and wait in line. Lashawn just fixed it while here! WHAT? Common sense and professional customer service? Amazing!
I have read some reviews about crime and occurrences that were certain of concern. We had a "hard stop" reading them. And then we checked the date posted as well as the responses. What we have learned here is that our management team are VERY proactive and respond quickly and sometimes clarify misunderstandings. Life happens. How they respond make it better. BTW.we have never experienced anything negative here. I validate that things happen to others.and always makes us aware. Camden cares.and we see in 2019 and 2020 they respond and solve!
Our apartment is a God gift.size, location, views of the greenbelt, and nice neighbors. Everything was beyond what we had hoped for.
Thank you to management, and maintenance for all you do for my family here!

Thank you Thank you to our amazing maintenance team! I had left my wedding rings in a pocket and lost them after doing laundry. They came out to our apartment 3 times and took apart our washer and dryer. They kept diligently looking even after the rings seemed to be lost for good. Beyond happy and so grateful to have them back.

I provided them with my new address, and they have my phone and email. They never contacted me regarding any additional fees after move-out. Instead they just sent a $100 dollar fee to a collection agency.

I love Camden Gaines Ranch! The community is close to shopping and restaurants but feels very secluded. Grounds are clean and well kept. The floor plans are spacious and have huge balconies that are great for taking in the beautiful scenery surrounding the community. Would recommend Camden Gaines Ranch to anyone looking for a new apartment home.

Angelica Burrus has been great at answering all my questions and showing my husband and I the different apartment models offered at Camden Gaines Ranch. I appreciate her help and friendliness. Thank you, Angelica!

You cannot find a better value in Austin where rent can be high and units can be small. Maintenance was always responsive and office staff worked well. Great location next to the highway but far enough not to hear it and direct access to the greenbelt. Units are spacious and come with stainless appliances and new granite countertops. My only complaints are office staff did not consistently answer the phone and the units have ugly taupe painted doors and trim. Overall a great experience and great value.

In my search for a new home, my typical habits of timeliness and organization have decidedly sort of fallen apart. However, the team at Camden Gaines was super accommodating; even accepting my earlier than scheduled visit for a tour. Emily Stitz had only moments before returned from a meeting all the way accross Austin but made time out of her day to show me the whole property including a unit layout in which I was most interested. When I walked in I was greated by more than one member of the team, and throughout the visit they interracted with lots of positivity; running errands and delivering paperwork to one another without being asked. It really shows how positive the environment must be there and that is the sort of message you want to send to residents or potential future residents.

Steep downward nose dive:

Over the past year here’s what you really get if you live here:
- Car break ins
- Coyotes, scorpions, roaches, tarantulas, daddy long legs, and mosquitoes
- 10% hike in rent each year

You don’t get:
- Grills (they haven’t worked for 2 years. The office doesn’t care)
- Use of the pool (it’s “being replastered every year until June, then it’s often closed for some other reason.)
- A working gate meaning also a key fob or gate code for others to get in. (The gate is broken on a biweekly basis.probably doesn’t help with the car break ins.)
- valet trash (the often forget or neglect buildings so enjoy that stench)
- pest control (you have to explicitly request pest control at least 2 times before they will ever come)
- a gym (each year they say they’re “renovating it”. The equipment and overall functionality doesn’t change. They did put up wall paper once.)
- your mail stolen
- trailers taking up the remaining “free parking”
- the shower floor peeling up

Having lived at Camden Gaines for 5yrs I can honestly say it is probably one of the best places to live in the country. The staff is outstanding, especially, Christa, she is always kind, courtesies and goes above and beyond for all residents. We barely have required maintenance throughout the years and when we have they have been very thorough and turned any work order around very quickly. Everyone is very polite and friendly. We love Christa, she is exceptional in every way and her smile always seemed to brighten our day. My son adores her and would ask to come say hello at the office. He’d race in and straight to her every single time. The patience and kindness that she shows is wonderful. We don’t have any family in the city so having a community become a family was so wonderful. These are more than apartments, this will become your home! When I accidentally lost my keys and got locked out of our car and home, Christa went out of her way, to go find a spare key in my apartment and bring it across to me, she even left work early to help me out. It was just me and my son and we had no other means to get home or back into our home.this is the kind of exceptional service she provides and for which I am eternally grateful and so is my son. Thank you Christa and thank you Camden for making a home here in a Austin!

Beautiful property with spacious floorplans, gas stoves, new whirlpool appliances and a sleepy "cabin villa" atmosphere. Very attractive clubhouse lounge, upscale, decent workout room and really nice pool. Lush from proximity to the green belt, literally connected from the property by walking trails, which unfortunately can attract heavy duty pests like scorpions during the summer after their winter hibernation period. Can be prevented by leaving out fresh lavender on patio and near windows. Sort of the trade off being isolated in nature. Wonderful property, recommended at least a visit to consider.

Our experience living at Camden was a positive experience, thanks to the wonderful staff taking care of community issues throughout the year. Especially Christa! It was a pleasure staying here for the past few years, and I would recommend it to anyone searching for a friendly community with a staff that listens and addresses any concerns you may have!

Christa in the front office goes above and beyond in Customer Service and to make Gaines Ranch feel truly like a home. The community is fantastic and the staff in particular do a wonderful job with their residents.

We lived at Camden Gaines Ranch for a little more than a year and absolutely loved our time there. From the moment we first visited and spoke with Christa, we knew we’d found somewhere special. It was definitely bittersweet making the choice to move but the driving force was that we wanted & need extra space (we were in a 740sq ft 1 bed at Camden). Had we been able to make it work there, we would have stayed.

Office staff: Everyone we ever interacted with was fantastic, although we mostly worked with Christa and Christin while living there. Christa is hands down one of the best leasing professionals. She answered all our initial questions and showed us as much as we wanted to see when first viewing the property. Both her and Christin were wonderful throughout the year.

Maintenance: Jerry & his team are top notch! The few things we needed upon move-in and the few little things here & there through the year, they all handled quickly and professionally.

Apartment/Complex: Wonderful! Beautifully tucked towards the back of the complex with a super private and huge patio that faced a wooded area. One of the things we’ll miss most! With that did come a few patio critters here & there but manageable. Super quiet & rarely, if ever heard our neighbors. The complex itself was kept up with well and had a great private but close to the city feel.

Definitely a place worth checking out if you’re on the hunt!

Lived here for two years. Loved the access to the greenbelt and location of the complex in relation to the freeway system. Staff was wonderful and helped us many times. Enjoyed my time here!

I've only lived here for a month and a half, but so far have nothing but great things to say. Everyone in the front office is super friendly, units feel like they are built well (never hear any of my neighbors), and being tucked away in the greenbelt is great! I would certainly recommend Camden Gaines Ranch.

I LOVE living here. It’s quite literally the best and I am so grateful for my space. It’s close to the city but tucked away in the greenbelt. The front office is staffed with some amazing people who are great at their jobs. The maintenance crew has always been quick, knowledgeable and friendly. Even the people that live here are great! I couldn’t ask for a better place to be. The price of living in Austin keeps rising and it’s hard for me to say it’s worth it most places but Camden Gaines Ranch is definitely worth it.

My sister has lived here for 2 years and loves it. The maintainence people are quick to respond to issues. It's a great location, we like to hold down to the greenbelt/creek.its very dog friendly and has a little dog park.

Thank goodness for Camden Gaines Ranch! My husband and I absolutely love living here. From my amazing move in experience with Christa and Austi, quick and speedy completion of service requests by Jerry, Joe & Cande, and fantastic the management team of Angelica and Jenna, it has been a total package of awesomeness. The community is beautiful, the amenities are always clean and put together and the community is so quiet. It is the perfect place to live! Even though I work for Camden, it says something that would choose to live with them as well. To put it simply. COME LIVE AT CAMDEN GAINES RANCH!

I have lived at Camden at Gaines Ranch for a few years now and all I have to say about it is, it is AWESOME! My A/C broke down late last night so I called in a maintenance request. The operator was very cheerful and helpful, she stated that a maintenance worker has been dispatched and will arrive in 45-60 minutes. Cande showed up in 20 minutes, he was very customer service orientated even at that hour. He was quick to find that a part had burned out but he had to wait until the next day to get a new one. He offered to install a portable A/C unit until the replacement part was acquired. I told him not to worry about it since it was cool outside that night. He showed up the next day and fixed my A/C within 5 minutes. Knowledgeable, promptness, visibly willing to help and polite staff earns this community 6 stars (if I could). Living in the Camden at Gaines Ranch community is like living with one big happy family!:)

BIG THANK YOU to Cande, Jerry and Juan from the maintenance staff at Camden at Gaines Ranch! The work they did to my patio in order to house my wild lion (Bob the overgrown tabby cat) while Betty (my cute little calico cat) is not feeling well and needs her space for a while. While I was explaining to Christa Hammer in the office of my dilemma while filling out some paper work, these guys stepped up and volunteered to help me out and the end result is OUTSTANDING! I am very happy I live here at Camden at Gaines Ranch!