Cantex Continuing Care Network, Carrollton TX

Best Company I have ever worked for. The support I've received is far beyond any other company I've worked for.

Really am thankful for the time Nurse Rhonda took to answer my questions. I feel very comfortable leaving my father in her care. I could tell this wasn't her first rodeo.

HORRIBLE. They refuse to pay their local vendors for thousands of dollars of merchandise. A small business who went out of their way to provide anything and everything they needed is now going unpaid and ignored.

The nurse manager Brenda and the other nurse manager Sheretta are very helpful at the Cedar Hill location. They are very prompt with assisting with our needs.

UPDATE 1/20/23:
We received refund in the mail and a representative called me today.

UPDATE 1/19/23:
Per the corporate response, I emailed the address provided below my contact information on 1/12/23 and 1/17/23 with no reply.
It has now been 10 weeks since my mother passed away and no communication of when I will receive a refund.

Original 1/4/23:
My mother resided at one of Cantex’s facilities, The Harrison at Heritage this fall. I’m not going to speak to our care experience, but to the administrative follow up after she passed away. We paid the month in full, as requested, and she passed away on November 8th. I have yet to receive a refund from the company for remaining days of November we are owed. I was told the week of her death to expect a four week turnaround to close out and process the refund. I waited the allotted time and first contacted The Harrison at Heritage, where no update was given regarding a refund other than “they should be cutting the check this week”. When it wasn’t received, I then escalated to contacting Cantex directly. I’ve spoken to a Cantex rep over the last 3 weeks and each time the rep could not tell me when our refund would be processed. The only reason given to why we have not received a refund is they are understaffed. I called their office today to file a formal complaint. My initial call I was transferred to the Director of Revenue and received their voicemail. I called back and a different operator answered. I let them know I’d been sent to voicemail and I needed to speak with someone live on the phone about a refund to file a formal complaint. I was transferred to a different extension where I got voicemail again. The third attempt to call the office, no one in the operator pool answered my call.

No family should have to work this hard to receive money owed to them.

I googled Cantex just to see if there was a location near where I’m moving. I worked at the Bel Air Teravista location for around 8 months as their painter. The people I worked with were very friendly and caring so I’m really surprised to read some of these other reviews. I’d continue working there if I wasn’t moving to another town.

I have been employed at this company for 4 years. I love it! I am a Senior Executive Director. There is an environment that allows growth. The diversity and competitive wages is amazing! If you want to join an environment of employee appreciation come to Cantex.

I feel the need for everyone to be informed about this corporation. I am not going into a long post about everything I have experienced with two of their facilities. The staff does not work and usually can not be found. I have made a special effort to stay at both facilities to monitor my moms care. After I started making them do just the basic care. The staff went on crusade of verbal abuse and degraded me. Please do not put your loved through the abuse they will face. I have had to have Texas Health and Human Services come out to both facilities to educate them about the laws, guidelines and policy's they know nothing about
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