Capital One Bank, Houston TX

Capital One is one of the worst banks ever. After keeping my account on hold for days, then i call and get turned around by workers for almost 4 hours on the phone, they then close my account for no tangible reason. So far, they have taken 14 days and counting to send my checque. I am still waiting. Utter DISGRACE from a so called US bank. I honestly wish there was a zero star. I do not recommend at all!

Friendly and fast. The inside is closed for Covid but the drive thru handles things perfectly well. We had what we thought was a complicated transaction. They had us through in just a few minutes. Excellent.

Bank is closed. No notice on the door. Five years ago was a good friendly bank. Now it’s even worse than Chase.: - (

More of a note to potential visitors that a review. Lobby is closed due to COVID unless you have an appointment so EVERYONE expected to use the drive through and they have ONE lane open. Customers queuing around the building and blocking traffic on both road directions with customers trying to turn in. Maybe more notice to customers that the bank is closed would be helpful or more staff and more lanes can be opened. Recommend attending a different branch If you can, we went to another and there was no queue

Rudest customer service person I have EVER encountered. Made a mistake taking my money to pay on a card, why? Because she was on a personal phone call. I asked her to get off of the phone while handling my money and just got a dirty look. Will never use this branch again.

Very friendly and professional staff. Used to hate banks but this place is definitely changing my mind.

I really can't understand how is it that the ATM machine always haves some type of malfunction either it's down or it doesn't except cash deposits at especially this location. There's only two locations closest to me either the sugar land hw6 location or this one at chimneyrock and bissonet. There about 15-20 minutes apart. Both ATM machines were down and seems like they always are.

Wait for an hour before I can talk to a banker to open an account. Long line of customer and everyone frustrated. If u don't come at 9 am, do expect a long delay.

I really wanted to like this location because of how close it is to my house and how nice it looks, but the service is deplorable. I was hoping that it wouldn't be. The conversations I had with tellers was awkward and not at a pace that I was comfortable with. They are simply rude.

And I agree with the other reviews, the service is slow even when nobody is here and nothing is going on.

Been waiting almost an hour and they keep calling other people ahead of me even though they just came in and I've been here for awhile, asked the people and they came out with that's how the list shows up on there tablet. Poor service!