Car Town Hyundai, San Angelo TX

Highly recommend! All staff were very professional in getting me in my new vehicle and made my buying experience easy and comfortable!

We scheduled three recall items on our Hyundai Tucson. Were met in driveway by a Car Town rep, who escorted us into a very nice waiting area, and constantly inquired about our comfort. The three recall items were completed in just over an hour. Your greeter-rep
(Ryan, I think.) needs to get a raise!

This place gives you a tank of gas if you take a survey after purchasing a new vehicle so they look better to big hyundai. I gave them mostly 9/10s, super inflated score over their actual service. They said wasnt all 10s so not good enough. Felt scammy from start to finish, highly advise buying elsewhere.

Made appt to have oil change, state inspection, tire rotation, back hatch door, and sunroof looked at. Young man on the phone did not take my name or any information to complete this mission. I show up at 0800 as instructed and I get looked at like I screwed up. Will not be coming back here. The service worker quoted "okay, have a nice day". They don't want your business, go elsewhere.

Update:
Turns out the "service professional" I spoke to face to face this morning is the service manager, Rudy Delacruz. Mr. Delacruz, your unprofessionalism alone is enough to disqualify you from your job. It shows there are no operating procedures, standards, and a sincere lack of integrity in your little service section.

The Service Manager and service team went above and beyond to take care of my vehicle needs!

Great dealership and servicing. My oil change and follow up for my mileage appt was very efficient as I booked an appt and made the travel there and back. I’d highly recommend and will book with this place again if I’m still in the area.

Nick Ellisor was a great salesman. He was very knowledgeable about the vehicle that I wanted to purchase. He got us in the vehicle that was perfect for us! He also was very respectful of the fact that we were crunched for time and had everything ready for us when we had to leave and come back. Great service from Nick!

Brett was an amazing help 10/25-10/26. Very informative and helpful with my tire situation. You need more people like him! If I were to buy another car with you I’d like to buy from someone like him who directs me exactly to what I need without a hassle.

Brought my car in for an oil change and detail, they recommended a software update… my car has died three times. When I picked my car up, they had to charge it and claimed it was weather dropping. Parked it home tried to drive it, and my car died again. Called roadside, they charged I drove it and it died again the today. The kicker is the diagnostic said my battery is good. How in the world is it good and green if the dang thing keep turning off.

Hyundai Palisade 2020 Limited FWD

Noah worked with me to get me into the right car. Everything was super easy and painless. I would highly recommend them and will be a returning customer.

This place is horrible and people have disgusting manners. Arrogant and no customer service skills whatsoever.

My trust in the service department at Car Town Hyundai has always paid off. They are truthful and do not seem to pressure you or try to sell you something when you are there. They are quick and efficient. If needed, they have a person take me to work so I can leave the vehicle there and offer to pick me up when it is ready. They will also try to fit you right in if you can't leave the vehicle and come back. When I "upgraded" my 2012 Sonata, I didn't hesitate to to Car Town Hyundai to get my dream car, the Santa Fe! Service has continued to be everything you want it to be.

Cameron V was absolutely amazing to work with! He made the process fast and easy! I would 100% recommend working with him!

Ryan and Marcus are always very helpful and help ease the time. Always
Fun talking with those 2.

Had a bad service department experience. They fixed it though! Stuff happens, glad they take care of their customers!

Very professional and efficient. Easy to book online and the provided report is thorough and easy to understand. Mr. Martin provided an in depth review of my report and made sure I had no questions. They took pictures of my car before service which I think is a good practice for everyone involved.

The worst car buying experience. Service rep- Sammy, manager Nick, finance officer Juan all acted together in selling a car out from underneath me. All while I was waiting to put a deposit down on a car (I live out of town). Don’t waste your time buying from here if you live out of town!

This was the worst car buying experience I have ever had. We were told we would be putting a down payment of $5700.00 and receive a check for $6000.00, both from the equity from our trade in. 6 days after we picked up the vehicle I received a phone call and was informed that we were only getting a check for $300.00. Then it was too late to get our trade in back without paying an outrageous amount. They have lost me as a customer. I have bought over 25 new vehicles in my life. I will not be recommending CAR TOWN HYUNDAI to anyone.