CareLink North Office, San Antonio TX

For those complaining about the service, I am not sure why. Rudy has helped us several times get on the program. When we couldn't pay, the collections company called us and we started payment slowly. We paid $20 a month then more when we were able to. I had my gall bladder taken out and my husband and I have been super happy not only with this office and how great they all are to the doctors and staff at the North Clinic. My husband got hurt at work (self-employeed) and needed medical attention. We had lost the coverage because he didn't work for a few months and couldn't afford it but when we needed it, the staff went above and beyond by setting up the appointment the same day and approving us, all this during a pandemic when their office is not even open. The North Clinic got the referral completed and the specialist was able to see my husband quickly. I don't know what we would have done without all the moving parts and the great effort these people made. From Lorrie at the North Clinic, Erica in cutomer service asking her supervisor (Karen) to approve the referral, and Daniela with TDI all pushing above and beyond their duty to get my husband seen. We are truly blessed and I thank God these people took our call the other day.

Don’t even bother trying to register over the phone. Better yet don’t bother calling them. You won’t get a response and it may take hours and hours of waiting on hold to get to someone, and then they may just hang up on you instead of transferring you to the right department. If you can afford better, do it. These people do not care. All they want is your money. They are the bane of my existence.

Oh, and forget the psychiatry department. They’ve practically got a skeleton crew because of their staff leaving and are spread so thin you’re lucky if you can get an appointment four months down the line from when you called.

Just avoid this place

Don’t know why they have all these bad reviews, the supervisor Lisa I believe her name was helped me and walked me through the whole process, in a timely manner. She was very professional and polite and helped me and my husband get health care again. Also, the price for me and my husband monthly is fair and saves us a lot of money.
Thank you Lisa & the whole team who helped me today.

Dont go to this office if you can go to the down town office is better. One star because the stuff there is don't know what to do and full of mistakes i lived at bexar county for more than 3 years I just went to California for 6 months after I get back I applied they told me ur not eligible wait at least one year. So after a year again me and my wife applied they created duplicates account for me they told us you will receive ur ID card by mail this 5 months I got my ID but my wife don't couple time i call them my wife went to this office for her ID they just give here MRN number no ID and told here we will mail it to you but they don't just waste our time.

Insurance is better!
People with financial difficulties are better off getting 75% off from regular insurance and getting premium doctor service; than never getting discount and paying the 100% price at 256$ per month.
Unless you have no insurance and need continued treatment that might exceed 1600$, there is no penny you will save from this plan.
I got my credit ruined because I couldn’t afford to pay what I was given to pay. They ruined my credit with 3 derogatory accounts! Why not give me one collection. 3 collection companies eating my credit score is beyond disgusting. People who read my review, please beware of this monsters. University Hospital doesn’t care for you!

This place is terrible the woman are without manners and very undesirable to speak too. The service is lousy and you will need a manager to get anything done. They are quick to say what they can't do and slow to do what they can.

Visited 3 times in a month. Got the run around and told me the 3rd time to just ask for a specific person so I wouldn't have to wait. Each time waited 1 1/2 to 2 hrs.they already locked the front doors and were closing by the time I was seen.

The lady that helped us was very nice and professional. She was quick and polite and did her job well.

Because they work for mexican people they annonce international but they give carlink to people come from border of maico whitout id.this is not fair after 4 years living in san antonio gathering document