Carrollton Springs

I called in about a friend being suicidal at 1am and was told I would recieve a call back. At 6: 30 am is when someone FINALLY called. Then was told they would send me contact instructions and assured me they would be able to help my friend, only to not get that information til 3 hours later at 9am!

If I could give zero stars or negative stars I would. This facility is terrible don't send your loved ones here. I just discharged on Friday September 2nd. I didn't feel safe to leave my room the first week I was there. There were fights and out of control patients mixed in with the people who were trying to detox. I remember when this place was great but that was in 2016. The techs kept saying they were going to walk out and not come back. I would rather go to JPS than return to Carrollton Springs.

This facility has failed on many fronts. They state different timelines - on the phone they say 3-5days (not true) the average stay is 7-10 days. You cannot leave once you are admitted unless the psychiatrist allows it! Bottom line as an adult you have no freedom once you are signed in. Dangerous for young woman as they do not have protocols for male advances and can leave you feeling unsafe. Promises made by staff that go unfulfilled and no accountability is taken. This facility is not properly staffed on Saturday or Sunday. No doctors are present, no way out on the weekends. Think very carefully before going to this facility.

I was here in 2016. A lot of the experiences in other 1 star reviews were similar to mine. The one thing that was slightly different is that the reason I ended up here is because someone at the hospital, who said she worked for this place, would be able to help me, and if I didn't feel like it was helping me, I could leave at any time. That was a lie. I was told that I'd only need to stay a day or two, until I had hospital labs that proved I didn't OD. That was a lie, they already had them, they knew I didn't OD.

Intake was a single room, freezing cold, they took everything from me, including my jacket, and refused to let my husband stay with me. The only reason my phone and purse didn't go missing into their supposed lost and found was my husband demanded both, and threatened to call the cops if they weren't handed over. They told him my earrings, necklace, and wedding ring would be fine to keep, but I snuck my ring into my purse. I never got the necklace or earrings back, and they don't respond. My husband had no idea that I was sitting in that room freezing for hours, they told him I had been checked in and was already asleep. Huge lie. Add in that I was exhausted, I had to use the bathroom, I was in horrible pain (because they left me in there so long I missed two doses of my lupus medications, along with none of my pain or anxiety meds), I ended up hyperventilating until I passed out. The guy who "found" me shook me so hard my shoulders were bruised and my neck hurt. In my records, it's listed as a sternum rub. Yet another lie.

So I finally get processed, after 12 hours, to be just in time for all of the morning stuff, which meant I wasn't allowed to lay down. I was told to line up with everyone else to get my meds, just to be told they have no records for me. I could see my medicine bag, within reach of any patient on the desk, and pointed out that it was mine. I was called a liar. So day 2 went with no important meds.

My first full day in there, I saw a psychiatrist who yelled at me for lying because I refused to tell her what I OD'd on, called me a liar because I didn't know the exact brands of the OTC allergy/cold med I took. She said she'd make sure that I was kept in there until I stopped lying to everyone and admitted I was a druggie. I was also moved from the sorta open wing to the heavily secured wing, based on an unknown threat I made. I still don't know what threat, because it's not noted, it just says "she threatened. " I asked if I could nap and when I'd get my daily medications because my joints were swelling already, which set her off again. I didn't know at that time that they get more money for patients in the secured rooms than the unsecured wing.

Now repeat that for 9 more days, because other than putting me on meds that had a reaction to ones I needed to be on or that made me sick, they did nothing else. I was told I was lying about having lupus, about being on chemo meds (that's what some lupus meds are), about my job, about my allergic reaction, everything. They dx'd me as having an eating disorder because they refused to give me my nausea med then forced me to take seroquel. I wasn't allowed to see a doctor my entire stay, even when it hurt to move from them not giving my meds correctly.

I was suddenly cured the day my insurance said they'd refuse further inpatient treatment since it wasn't medically necessary. They scared me into their outpatient counseling by saying if I refused, they'd get a court order. They put me in the drug addict counseling, and said I was refusing to come to terms with my addiction. I have 6 doctors that have seen me monthly for years, if I was an addict, one would have said something. Everyone one of them said that none of the records from this place made sense. They were putting me on meds that could have been dangerous. I had notes saying I was given doses of meds, but nothing signed off saying to give that med to me.

They take no responsibility for any harm they cause. They simply don't respond until people give up. They only care about money.

Do not send your family here! They NEVER answer the phones when trying to get an update and do not return calls when messages are left.

I saw my loved one on Tuesday for the scheduled visiting time. Since I could get NO ONE to answer a phone or call me back, I luckily got a counselor to answer. I asked how my loved one was. She said hold on and put me on hold. The next thing the floor supervisor picks up the phone and proceeds to tell me that my loved one was no longer there. Sent to hospital for an evaluation. Great, it’s what they needed, I get that. I WAS NEVER called to let me know this.

If I had trusted their process and waited until the next visit day which would have been Saturday, I would have never known my loved one was no longer there for 4 more days.

To make things worse, the refuse to call me back to get their clothes, belongings, and cash that were left there.

I was told this was one of the better places in the area. It’s not.

Your nursing staff is less than par in keeping family informed and ANSWERING THE PHONE!

This hospital doesn’t care about mental health they only care about the patients with money. We dropped off my sister and they said they would admit her at 11pm at night. At 5am she called because the facility decided they didn’t have a bed for her. The fire department paramedic said that they sent her away because of the money situation because it’s a private hospital. Don’t waste your time going there. They don’t care about you or the family member in need of help.

I am surprised to see any negative reviews. From Detox, to PHP and mid way through IOP, it has been life changing. The therapist and staff are amazing. Thank you to everyone!

After intake, it's all downhill from there. Good luck to you if your loved one is there trying to receive mental health help, because only way it helps is by making your loved one so uncomfortable, they'll realize they were better before they went in. You're only encouraged to attend group therapy for healing. Therapists and medical professionals are almost nonexistent. This isn't a place for healing. It's a place to make you more miserable than you were before.

About a week ago my family member who was a patient was assaulted by another patient during their stay. They were punched multiple times while sitting. No formal police report was filed, nor did the staff inform our family of any action that had been taken to further protect our family member from continued physical violence. What should have been a routine stay to regulate medication was indeed made more precarious by the negligence and ineptitude of the staff. DO NOT LEAVE YOUR FAMILY HERE IF YOU WANT THEM TO BE SAFE.

Horrible place. They give you wrong information and wo t allow you to get in with your love one!

Can't get a hold of an actual person when I try to call to get information about virtual meetings.

Absolutely horrifying place, will hold you against your will for 10 days even if you don’t need to be there that long. They are privately owned so all they care about is money. There are no patient care skills here they do not want to help you. I also lost 10 pounds during my stay from the god awful food. Please don’t send your loved ones here. Medical City McKinney is probably the best option in DFW if you or a loved one feel unsafe.

Terrible experience in inpatient, most of the staff does not truly care about how the patients feel. I have been unmedicated for three weeks because the medical records department has not picked up the phone since I left and will not return either me or my psychiatrist’s calls. They can not see me until I get my records.

Therapist are great, but some of the general staff that works the kitchen have attitudes with patients. Food is served cold and general staff can be rude after you reach the check in process of the facility. So be aware before having your loved ones enter here for an extended stay especially when they’re already trying to cope with getting well; They don’t need to be treated rudely by common laborers. For Christ sakes patients are paying to be their! Please reevaluate who’s hired and or re-train those that have been on how to deal diligently with these men and women who deal with somber in there day to day life already

Paid so much to try to help my issues but they were never addressed. Still trying to get a refund from days they said I’d need but didn’t. I call and get no where. Company for money int my opinion

This place saved my life a couple times. Do not hesitate to go, please. My worst complaint was the food, And if that's the worst review you can give a mental hospital, i think that's pretty good. The staff is caring and mostly kind. "Early" Shirley is the best tech. But there really is no best there. I put in over 30 positive comments slips, and only 2 negative, but those 2 were against just ONE person. The place is mostly clean. There are many important groups every day, all important, all educational. I took away from so much in just 12 days from this place. There are groups where you can talk about your issues in process group. The therapists who lead those twice a day are amazing. Shout out to MY group therapists Brennan and Lake! So knowledgeable and helpful and dedicated. The nursing staff who administers medication and cares for your physical health do so much more than that. They are compassionate and will really listen to you, about EVERYTHING. Lin and Cheryl and Chris stood out. These are all real people just trying to help you along the way. They were essential in my recovery. Nothing is perfect.anywhere. The food needs some help. But it's not because of the cafeteria staff. They are hardworking and kind. They are not the one planning the meals and ordering the food. There were some tasty meals. Breakfast was usually the best. There just need to be some more veggies and there needs to be a salad bar. There used to be one there and it was all I ate when I was in there a few years ago. I don't want to complain about anything. Because I don't want to deter anyone from visiting this place. But there ARE things that need improvement. But the place runs mostly smooth. I am SO grateful. The other patients there were the ones the got me through the really hard times. I will NEVER forget them. I was call this more an "experience" instead of a "hospitalization. " I feel SO much better, like a new person. Like I said, don't hesitate to

Group therapy and patients inside, awesome and cane really work if done right; staff, especially front desk and psychiatrist…. Awful and grotesquely undertrained in compassion towards its patients.