Carter Automotive of Forney

Carter always has me in and out and on with my life when I need an inspection or really anything.

If you’re looking for honest and quality repairs, then this is the place. Expect to have to wait a bit longer than usual to have any repairs done but that’s just a testament to how busy they are due to so many people trusting to bring their cars in here.

Whole family uses Carter's. Had two annual car inspections today, easy peasy and in and out.

Really pleased with Carter Automotive of Forney! Our check engine light came on, we brought the car in to get checked, the owner took the extra time to explain what everything meant and gave great recommendations. Didn’t try to up sell us, just did some quick troubleshooting. He did it all free of charge. Great business and customer service. We will be back in the future for sure!

They helped me to save $400! I thought that I needed new brakes and rotors along with a new part that I knew I needed. They informed me that my brakes and rotors were fine and just rotated my rotors and cleaned my brakes. Worked like a charm!

Carter’s automotive has been servicing our vehicles for many years and we’ve never been disappointed. Wesley stands behind his work. Great quality work that’s done in a timely fashion.

I noticed my car started to make weird sound after hitting hard on flooded water. And it make me scared to drive on a highway because of the sound. I’ve been contemplating on bringing my car in a dealership but I’m glad I’ve listened to my co-worker who also live in Forney. She highly recommend this place.
Kudos to Carter Automotive for being so straight forward, reliable, fair and honest in dealing with customer. We are blessed to live in Forney knowing that we have honest business nearby. I will definitely be a future customer and will recommend to everyone. They are a Gem!

Wes and his crew have helped my family's many cars over the years with honesty and fairness. Couldn't ask for a better shop.

Wesley is a great guy and will get your repairs done right.
My son is bringing his car from Weatherford because he doesn't trust anyone else. Thank you Wesley!

They did amazing work! The staff was very friendly! And prices were affordable! Highly recommend!

It's great to have mechanic shops in the community although they may not service all make and models. A very friendly staff.

I have been using Carter's for years for my car and my kids' vehicles. They always do a great job of diagnosing the issues, explaining what is needed; what the cost will be, etc. I always appreciate the honesty and I have always felt his prices are fair. We don't even live in Forney, yet we take our cars to him! It's nice knowing you have a mechanic you can trust.

Always reliable and a fair price and excellent workmanship I highly recommend Carter Automotive to anyone.

Very poor communication. I had my car fixed back in September and it took a whole week. They did not call me or keep me updated. My car was towed on a Thursday evening. They told me they would call on Friday. I called them several times on Friday afternoon and no one answered, so they had my car over the weekend and didn’t even communicate with me. It was more of the same for the following week until I got my car back the following Friday. I’m very disappointed, and would not recommend this shop.

I was surprised to witness such a poor customer service experience at this repair shop after having heard such great recommendations. The issue seemed to sprout from the owner having to invest in an unexpected replacement for his smoke detector machine that was needed for our diagnostic. (He did not hesitate to share that he had to spend upwards of $3,000 to replace some device that would enable him to run the smoke test he decided we needed) and took his frustrations out on us for having to do so. He further took it upon himself to let us know that he would not have updated the machinery his shop would have otherwise needed anyways if he knew we were not committed to repairing absolutely every issue with our vehicle right then or soon, which is absolutely silly. Customers are not responsible for keeping your equipment up to date and available when needed nor are they obligated to perform the fixes your recommended, ESPECIALLY with the amount of repair shops charging way too much for services. A sensible owner would recognize the unexpected expense and properly turn down the customer and allow us to go go a shop with properly working equipment. Instead, he carried on his expectations that his investment would be worth it, as he already had it set in his mind that he would be charging us for 4 different repairs we hadnt even agreed to at that point. Where we appreciate that he kept the interaction semi-professional, it was obvious both he and the blonde lady no longer cared for our presence. We simply did not have the time nor did it make sense to spend $1500 in services for an old car that tends to just sit around. We happily paid for all the services completed, but because it was not a big enough of a profit ideal for the owner, we became an issue. I'll agree, $80 profit for two weeks of a car sitting on your lot for services that could've been completed within one day due to yoh needing to service other vehicles, and having to spend $3000 to repair the shop's equipment that our vehicle had nothing to do with, IS A LOT OF STRESS. But it gives this shop no right to become hasty and annoyed with us because we don't want to fix things that are miniscule and don't interfere with vehicle operation. The mood and accommodating service quickly turned DRASTICALLY south. Because the owner EXPECTED to make a certain profit, and apparently runs his store under the assumption that all customers MUST take the recommended services, he allowed himself to become upset and turn his entire crew against us. They all shared an "evil eye". It was obvious that the entire store knew of our situation and simply hearing "that seems expensive" from a black person's mouth means that we're there to waste his time and play around with his services. I think the prices were affordable, just not ideal for us at the time. We came for a service, opted to only pay for what was necessary for our current situation, and was met with retaliation from an entire crew of repairmen and office ladies just because we chose to wait. Not a way to run a business just because you didn't make the money you planned to out of us. Think twice about visiting this shop if you are not absolutely ready to pay for every single thing that is recommended at the time it is told to you. This company's motto must be something along the lines of: Money first, quality customer service later and ONLY if a profit was made involving no unexpected expenses.