Casa Ole', Port Arthur TX

While most things change with time, some things remain constant. The tradition that "Poppy" started years ago, continues till today. With accommodating hostesses, friendly wait staff, good food and drink, and a family atmosphere, a great dining experience is waiting on you. Poppy would say "It's the Casa Ole' way".

This is the second time we came to this location and I just can’t say enough good things. Michelle was our server and was great. Filling drinks and bringing extra napkins without even having to ask. The food was really good. Cold food cold and hot food hot! We will be back for sure! B

My favorite place. Most are friendly a couple older ladies are not but they are newer older ladies. Not the ones that been working there and work both locations some times. Those 2 ladies are the greatest

Take out orders are usually wrong. They are always sorry but it happen again. The prices are too high to not be able too eat the food.

I was a little worried about going to the wrong Casa Ole with all the reviews. Let me just say, the restaurant here at this location rocks. Our server was Josie and she was amazing. Friendly, promt and quick. Had a great smile and very upbeat.
The food was amazing. We ordered the sampler for an appetizer and had too take it home! Our plates were hot, correct and good. I recommend this restaurant location!
Thanks again to Josie for outstanding service. See you soon!

Food is mediocre and the service is poor. If you order take out then your food portion is cut and it looks like slop in a to go container.

Waited 1 hour to be seated and waited on. They weren't busy. Also food was cold and had hair in it. Manager never apologized and waiter was rude. Won't go back. Terrible experience.

The food is usually consistently pretty good and our waitress on this particular night was extremely sweet!

Ordered fajitas for 2. The portions were much smaller than they used to be. Food was good and the waitress was nice but she put lemon in my tea after i told her im allergic.

My order was done and ready to go as I walked in. I was ignored for 10 minutes while standing at the register while my food got cold. The workers move at a snail's pace. How any of them have a job is beyond me.

Food was disappointing. My kid liked the tenders but the enchiladas were meh. The tamales were bland. Our waitress was excellent though.

The waitress we had couldn't keep up with her tables. We waited 20 minutes just for her to ask us what we wanted to drink. We ended up moving to a new section, different waitress who was very attentive.

Very nice and attentive waitresses. Food was hot and well presented. My friends and I went for dinner the other night, it was fairly busy but the service was quick. The margaritas were cheap and very good (strong but good).

More often than not, the people preparing a "To Go" order fail to read the order correctly as written. Inspecting your "To Go" order before leaving is a must. Poor service.

Went in today. Took forever to he seated. Not crowded. Finally seated. Never brought any chips or water. After about 10 minutes got up and walked out. Not the service that Casa Ole' used to have. Big company takes over and service gets worse and prices go up too.not acceptable.

The waitress was great, the food had changed. I wasn't impressed, especially when a taco salad came with jalapenos in it but was not listed that way in the menu.

Place sucks, went in today with my kids and we were seated. Sat there about 15 mins while 2 other parties were seated after us and helped right away. Overheard the waiting staff arguing who was going to take our table, got up and left. Horrible service and the place was about half empty, been there before and they usually take a good while for your food and that was expected, but I was at least expecting to be helped in a timely manner. There's too many authentic Mexican restaurants to go to in the area, trust me go somewhere else!

We order the fajitas for 2. X2! THE FOOD WAS AMAZING! The portions were huge! We did carry out but let me tell you they loaded it up! I was pleasantly pleased! Very nice exsperiance. Perfect end to mothers day!

Always good except for this time. Waitress never brought husband his food and never came back to table. When told she said he never ordered as I watched her scratch his order off her form when we asked for it to be removed from bill. Over all food good server Bad!

I have been a Casa Ole fan since I was a kid. I have gone hundreds if not thousands of times in the last 20 some-odd years. This particular location has always been a staple in our little community. From after-graduations, prom nights, birthdays, after church, etc.

It pains me to write this because I have such an emotional attachment to this location, but, I do not recommend it anymore.

The service has taken a sharp nose dive over the last few years. I would like to attribute it to post-Harvey recovery but, it was bad even before. The waiting staff is, generally, inattentive. It takes up to 10 minutes after sitting down before chips are delivered and a few minutes after that before drink orders are taken. I'd also like to say these are isolated incidents because I know waiting staff can have bad days and in the past having worked in retail for the better part of a decade - I understand. But this is every time. I dread someone recommending this restaurant these days. Sometimes (semi-frequently and by habit I guess) I have a lapse in long term memory and suggest it myself - and within 5 minutes I hit myself for thinking it would be better.

I can say that I have noticed that there are fewer overall staff members waiting tables, and this saddens me. I'm assuming, and this is a total guess, that Waitr and the other delivery apps have a great amount to do with this. There is a CONSTANT flow of delivery drivers entering the restaurant in the ~1 hour I and my family are there. Bags lined the partition, constantly being refreshed. Having been a patron of this service, again - I get it.

I don't know what it is, and I don't have any solutions, but. I know that attending one of my absolute favorite establishments has become a dreadful affair.

I am giving one extra star from 1 because, despite all of this, the food has remained relatively consistent throughout the nosedive in the restaurant experience quality.