Castle Dental, Killeen TX

It doesn’t matter what time you set your appointments, you will be waiting for 45 mins before you get seen. So just be ready to spend literally, all day here.

I waited for two hours to be seen for a routine exam and then when they finally get me to the back I was rushed because they were close to closing. Not only did they not finish what I was scheduled to be seen for, they wanted me to come back later because they ran out of time, and planned to charge me second co-pay for something they did not complete in the first place. The waiting area was hardly full and staff didn’t appear to be busy but still couldn’t be bothered to update the waiting patients on the delays.

They have contacted me for two weeks to confirm my appointment. Now, less than 24 hours they canceled on me and expect me to reschedule. I took off work, out income to show up and now they want me to wait several months. FYI, they asked me to confirm appointment 3 times so they could have a full calendar and make money. Now I'm out a days work which I kept open for them and I'm short money to pay Bill's.

I was a patient for years without issue, they even got me comfortable with seeing the dentist without fear. Apparently sometime last year they switched staff and I saw Dr Kao the end of last year for a routine cleaning. He somehow managed to hit a nerve in my jaw with novacaine. My face was numb for weeks and I still don't have tingling sensations in my cheek. The biggest issue for me was how many times I had to go up and complain before he finally admitted he hit a nerve, then he proceeded to give me his phone number to contact him rather than the office. He's the only dentist in the office and there's no way I'd ever go back, even to repair the issue. I've asked 3 maybe 4 times since the incident happened for my dental records to be sent to me and I haven't received a single copy. Luckily I found an amazing new dentist, but I'd never step foot in castle dental again!

This place is the best! I had an emergency when a tooth broke and they took me on a Friday Afternoon to get it fixed. I was really scared and in a lot of pain, but the staff are super friendly and took great care of me. Doctors, assistants, and even support staff are wonderful people.

They took real good care of me. I have a problem with staying numbed during procedures but they made sure to watch out for me. The staff is so helpful and the doctor is so very nice. If you have a fear of dentists, this is the place to go.

Did an excellent, extensive exam on my teeth. Very reasonable cost. The entire staff could not have been nicer.

Made my son an appt for his teeth cleaning get there and the lady is not there to clean his teeth. They just ran up a bill for xrays and exam when he is a current patient here in Austin.they could have gotten the xrays from the Austin location. I swear all of Castle Dental professionalism is going down the drain. As big as they are you would think they would have better communication skills.

Dr Patel is the BEST dentist in the world and the staff are so loving. After telling them of my fears. They helped me and kept me calm. Please visit this office. I promise you will LOVE it.

I've had dental problems all my life. This has been the BEST experience I have ever had at the dental office. I literally felt like I was family! The staff was very attentive and officiant! Dr. Alrajab was so gentle and kind.

Thank you!

Always professional, such friendly people, reasonable prices and they really care. Very happy with my choice.

By far probably the best dentist office I've ever been too they were patient actually listened everyone was in a positive mood I even had a hiccup with the payment and they stuck by until it got cleared up I had tooth extracted and the doc listened to me when I told him I could still feel it plus he actually talked to me options for the tooth and what the best route would be they even let me escape for a minute to have a smoke before they move in it took some time but they were awesome about it

My experience at Castle Dental, it it's too expenses.really the prices are gone to the roof.everytime I go there.

Mary is awesome! I like her, she always ask me if im doing ok and i appreciate that.castle dental service is great! Would love to recommend for a family or friend.

Dr. Tanksley is a wonderful dentist very caring and detailed with his work. He did amazing on all 4 of my crowns. I want to thank him and his assistant lakeyshia for everything they did to make sure I was comfortable.

Was in so much pain from my wisdom teeth. They were able to see me that day. They were able to remove them then and there. I would recommend them to anyone. They have the best team.

Very caring team here. The Dr.was amazing. I really am thankful for the care I received. Would highly recommend.

Staff were friendly but the dentist I saw ignored anything I said and proceeded to pretty much dictate what he wanted to do. I had a work up before moving to the area so I'm aware of exactly what is required for my dental work. Any concern I brought up was dismissed. I don't recommend Castle at all, very unpleasant experience.

The employees at Castle Dental are so nice and wonderful. I was a walk-in and they were very polite and took me for an appointment. The staff kept me happy and laughing. I would highly recommend coming to Castle Dental!

P.s. The whole staff deserves a fruit basket!

Wonderful!
Tammy cleaned my teeth today and she answered all my questions about dental hygiene as well as proper gum care. She is also the first dental hygienist to explain to me how to use “DENTA 5000 PLUS” dental cream correctly (l had been using it incorrectly as a stand-alone toothpaste).
Thanks for the great professionalism and advisement!