Castle Dental & Orthodontics, Cedar Park TX

UPDATE: Now that (most of) the work is done I am editing my review. If I could give these folks 10 stars I would!

Dr. Gupta (Dentist) : I LOVE Dr. Gupta! She is not only a truly excellent doctor, but she cares about her patients in a way I have personally never seen in a dentist! I'm 62 years old and have never found such a caring and kind dentist in my life! Also, she went above and beyond on several steps including raising my bite a little for no extra charge. That's a pretty big deal and will help me in the future. Today she offered to make a lower night guard (because I still have upper work to do) and said if I can't get used to it because I'm used to an upper, she'd replace it with an upper at no charge. Her work at every step has been impeccable and more importantly, she is so kind, friendly, easy to talk to, and genuinely wants her patients to flourish and be comfortable and have great teeth! She WANTS to hear from her patients and know how they are doing. Dr. Gupta is the whole package for me!

Preet (Hygenist/ Assistant) : At first I was unsure about Preet, but I realized she was overworked because they were short-staffed. Still, I saw she worked really hard for her patients. Now they have more staff and Preet has risen in my eyes so much! I have trouble with stuff going down my throat due to a condition that makes my throat close. Today doing several impressions, Preet leaned me forward and held me there gently. Rather than my usual anxiety, I felt safe and comfortable. She took great care of me! She told me she would give me something at the end - said she'd "bust a move" with me because she knew I love to dance. AND SHE DID! We danced to my current favorite song together! That was totally cool! Stars in Preet's crown!

I've already reviewed the amazing Heidi below.there are three words that epitomize the professionals in this office: Above And Beyond!

Cannot recommend them more highly!

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This review is after exam but prior to work being done. I will update it afterwards. I was there yesterday but I had to leave and return today because my xrays were never sent from my previous dentist. Both yesterday and today I worked with Heidi, the office manager, who is amazing! First off, she was so real. Not this fake, hyper-feminized voice and artificial behavior that you hear at dentist's offices these days which leaves me wanting to run. Heidi is patient, easy-going, not artificial at all, and super understanding! She's also (ex) navy and that holds some weight with me. Yesterday, she asked if I could hang out and wait for the xrays to come and I told her I wasn't the hanging out type. She got it immediately, and we rearranged. Today, she helped me figure out how to manage my insurances to pay for the work I need. She understood my financial and anxiety concerns and wasn't pushy at all, but totally accommodating. It was almost exclusively because of Heidi and her kindness that I decided I want to continue with this dentist. That said, I also saw Dr. Gupta. She was pretty meticulous which is important. She also told me I had bone loss which three other dentists I've seen recently did not. I was surprised when they said I didn't considering I have severe osteoporosis. I knew Dr Gupta was correct, and she showed it to me on the xray. She also found a few things I suspected but that the other dentists did not find. That's important. I don't love having to take care of it, but I know I need it and it's better that than ending up with no teeth. Dr. Gupta understood my anxiety and is preparing to help with an anxiolytic if necessary. Honestly, I was pretty stressed when I got there today; I wasn't at my best but everyone was kind, patient, and helpful despite that. All in all, my experience so far is a solid 5 Stars!

Everyone here is so nice and helpful. Heidi at the front desk is especially amazing (seriously Castle Dental Corporate if you're reading this, give this woman a raise). She is doing the work of about 5 people all while maintaining a professional and caring demeanor. While waiting, I watched her deal with some especially frustrating clients with so much care and compassion, she was patient, listened and tried her hardest to solve their problems-even with the phone ringing, new patients coming in, scheduling, getting patients to the back, etc. The other staff is really wonderful, too. Dr. Singh, Dr. Gupta, the hygienists, and everyone else seems to genuinely care about who they are serving. The wait is usually pretty long, but I think that is more corporate's lack of hiring than the fault of the office. Plus, I would rather wait and have caring and compassionate service than a quick questionable appointment, especially when it comes to dentistry. That being said, if you have places to be you might want to schedule first thing in the morning or right after lunch because things tend to run behind. Overall, I'm very happy to have found this office and will definitely continue to come here for the quality of care and compassionate staff!

This place is a scam. Be very careful and check your benefits. They will suggest stuff that is not needed.

Worst place.long waiting with appoinments even.work is not done in one appointment.they dont value your time.not recommeded.

Stay far away from this place. Seriously, go to literally any other dentist in town.

Their only good hygienist left and you'll never see the same dentist twice because of how much turnover they have. I went there for over two years and never had the same doc.

In November 2022 I went in because I broke a filling. They did such a poor job "fixing" it that I had to go to a different dental company a couple of weeks later to have it ripped out again and redone. I'm still in danger of losing the tooth because of the poor work Castle did.

What's even worse, I received another bill for this appt in April 2023 (five months after the appointment). I immediately called to dispute the charge because the work had to be redone by another dentist immediately and had to leave a message. To this date have never received a call back (after two messages now) though I did receive another call today threatening to send the bill to collections.

Remember this is a bill that THEY ADMIT I first received April 4 but somehow it's six months past due. Ridiculous.

I went there as a new patient for checkup that accordingly to their website which includes x-ray and cleaning. They only took x-rays and told me to that separate booking has to be made for the cleaning. This is quite unusual and never before in my life I have encountered this. There was no hygenist in their office for that day, they should have told me at the time of making the appt. Very disconnected operations. The wait time is extensive. They showed lack of respect for time. They were also suppose to send me a follow-up email with the recommended procedures, cost and make follow up appts. None of that happened. Very disappointed.

I went in for a cleaning and a consult. All they did was try to upsell me. I never got that cleaning.

Dental exam first then schedule cleaning. Professional & caring. Simple, no nonsense, and no up charges. Highly recommend!

The staff answered my questions and assured me that my insurance would cover the cost. Dr Gupta was very nice, also

Had a great experience with Dentist, Dr. Gupta DDS, Marryssa the Office mgr, and Megan on front desk.

Castle did some re-Staffing in Cedar Park and they are all working together to assure you having a comfortable experience.
If your older and have been neglecting going to dentist, they will help get you back track.

This place is the worst experience. On a new appointment 18 sets of x-days? Just because insurance pays for it? They forced me to have a deep cleaning though it was done less than a year and insurance does not pay for it? Their charge is 675. I would NEVER visit again even if i have to pay more elsewhere. The ladies in the front are not friendly. I felt like third world country government office. In a nutshell this is a rip of place but not a dental service.

Absolutely non-professional. I had an appointment I had to wait two months for and then they canceled it with a text message and when I went to reschedule no one got back to me for a month and a half then when I went in they told me that one of my teeth one tooth needed a little deeper cleaning and they want it over $1,000 cash from me that was the last time I went there.

Very pleasant and friendly place (Cedar Park Location). Reception is very friendly, helpful and explained the treatment plan and helped to get everything setup up at an affordable price. Dr. Was very friendly and explained everything in a manner that I understood.

Since our recent move to Austin, it is been a task to find just the right fit for an excellent dentist within net work of our insurance. Dr. Gupta at Castle dental is that exceptional dentist and her staff is friendly and accommodating. I am excited to begin my plan of care under Dr. Gupta’s supervision.

They were ok at first. The Dentist is great. The staff leaves a lot tto be desired. Scheduling is a nightmare.

Constant rescheduling appointments even after waiting months for it. This happened to me more than once.

Impossible to have someone answer the phone.

This was the second Castle Dental I've dealt with over the past few years

I'm over Castle Dental and changing to a new dentist.

The worst dental experience I’ve had. Arrived at my appointment for a check up and cleaning waited almost an hours to be seen. The receptionist was not friendly at all. Then I went in for an x-ray the machine did not work and when they were taking my x-rays it was painful. Waited another 40 minutes to see the doctor. Doctor was nice. Asked if I could get my cleaning and was told there was no dental hygienist. Ended up spending 3 hours from work for an x-ray. This is the cedar park location.