CE (Carrier Enterprise) - Port Northwest, Houston TX

Terrible place, no organization, the workers think they are bosses, especially the forklift workers, and they are abnormal idiots.

Really scam people, I order evaporator coil on march for 22 ton unit and they told me will be delivery 6-8 weeks, I waited 10 weeks coil still not delivered back to them after 12 weeks they told me oh another 110 days! They problem I signed contract with my customer that I’ll replace his coil in the end of June based on email from the manufacturer, I back to them and they let me talk to Chris Morley and he told me fix the old coil and I’ll pay you so I took his word as man and I fixed 14 leaks on that old coil and make it work temporary when I contact him he said oh that unit is not under warranty I’m not paying you!
because of them I lost my customer, great scam and I still waiting on my coil until now.

Terrible location to backup when Receiving. Don’t be afraid to drive up on the grass. No communication had to catch someone outside to give my paperwork to since doors are locked with no signs for drivers to enter. Will stop unloading you to unload there drivers if they show up.

Thhis is the absolute worst place to pick up an order avoid it at all costs the staff is in carrying and the system is so faulty They’ve sold one of my orders that I’ve had on reserve. They’ve also bumped back. My order put me behind six other people and then said I have 45 minutes. Wait on top of that.

This branch has had a lot of difficulties over the years and the biggest saving grace is Todd Williams. He is great at his job and cares, he takes great care of us especially with our pickup express orders.
I’d also like to shoutout to Joe for really coming through for us and pulling a part after hours. Thanks again Joe and Todd!

What a joke for a distribution center and a supply house. Pay for overnight shipping, they decline receiving a part one day and then after they receive the part, they lose it. Unorganized, slow, and absolutely substandard to expectations.

Too long of a wait time on the phone. No company is that busy. Goodman will answer in 3 minutes or less.

One of the worst places to deliver. They only have like 5 docks and will overbook appointments. My appointment was 9: 30am. Wasn't in a door until 2: 30pm. Unacceptable. Won't be running loads for this business again.

Side Note: Their lot is too small to back comfortably as a trucker. Goodluck fellow drivers.

Do Not come to this place! Had a 0815 appt. Didn't get into a door until 1045. Now it's 1133 and still not unloading me! They dont care about the drivers. Barely doing any work. This is a waste of time.and money.

Terrible unloading place, 3 trucks from 10 AM and we leave at 4 and 5 pm, customers should look for better places for delivery.very bad attention

Customers Beware! An a/c dealer installed seven Carrier units at our facility and we had problems from the first year. Two blowers went bad withhin a year and were replaced then all 7 blowers went bad within 2 yrs and they wouldn't replace them despite 5 yr warranty. A/C dealer now tells me the units are defective. I had to spend over $6K to fix them. When I call them they tell me to call corporate and when I called corporate they told me to call the dealer. They wouldnt even send me a rep to check the units! I am still under warranty and they wouldn't do anything.