Centro De Salud Familiar La Fe, Inc., El Paso TX

From there health clinic to Dental very very useless people, it's no wonder why everyone talks bad about them, I am needing an exam and tooth extraction as soon as possible, but no they want to make me appointment within a month, like seriously? How useless and lazy. These Fe Clinics are absolute garbage

Don't go to Percy. Knew right away after our first interaction that I would request to change doctors. No business hours. Receptionist (s) via phone is a roulette, gotta be firm and direct with them because if they don't understand you, which they won't, they're going to get all mad and become rude.

Just called to ask a couple of questions for an elderly family member in need of dental attention. The phone was answered by “CARLA” this woman is the prime example why receptionist have a bad reputation for being rude. If a rude El Paso woman needed a mascot Carla would be an ideal candidate for the job as long as that job did not require common courtesy or any customer service skills. She answered as if it was a bother for her to provide the services she was hired for. She has no business in a professional setting, no business representing any establishment what so ever. I hope an office manager reads this and provides coaching and constructive criticism hoping she will learn and improve. Hopefully management will provide someone with the proper attitude and customer service skills to take your place soon. I can only imagine how your lack of patience has a negative effect on the elderly or anyone who need answers.

Discrimination at its finest. Tried to apply for services for my baby but was told that she doesn’t qualify yet we were not told why. They didn’t even ask all of our household situation just told us we didn’t qualify. For a family of 6 and low income it’s interesting that we wouldn’t qualify for the sliding fee scale. I bet those same people claim to be Christian. Glad I found another clinic that treats people with respect.

This clinic gives me more stress than my ailments. This clinic can take days in sending your refills or up to a week. I am talking about refills that I have been on for years. Horrible service. Don't recommend this clinic.

Came with my mom as a follow up and the doctor keep talking as if my mom had a heart attack and she didn't, if the doctor would read the notes of her admission to UMC.
Then keep in trusting my mom I had to step in the make our point heared. This may be a clinic to help underclass, low income people but doesn't mean you don't show them bed side manners be attentive to whT is happening to them and conduct yourself rude and u professional. Who ever runs this place need to to a serious overhaul of staff they need training from staff to doctors especially. Your a doctor to help people not treat them as second class citizens

I had to go two months ago to go retrieve some x-ray results and just because I was sick to my stomach, they put me in their COVID Clinic assuming I had that and sat me down next to a person. That person had COVID! I came out negative and they wanted me to make an appointment for another COVID test just because they are paranoid like that. This month I had to get blood work done and they didn't let me go for my copies, which I lost, because I wasn't cleared from their COVID clinic. Like, it's been 2 months! Plus I work and can't be in the clinic everyday. The lady that answered the phone, Mayra, I believe was really rude when I didn't want the times she provided to me and said that she had other people to attend and made me hold. I waited, but what made me upset is the tone she said it in. Like be nicer. Now, I have to look for another provider because their good service just went downhill really bad.

Their services are very poor, Dr’s don’t really check you out. Staff at the check in are rude and unprofessional. Certain Dr’s are very unprofessional, especially when you’re sitting there in pain. They’ll tell you “Oh, your not in that much pain. ” How do they know? It’s not their body. You’re told, you have 2 to 3 minutes to tell them what is wrong with you. They look at their phones like it is more important than you are. When registering you have to be there before 7 am, but the people doing registration never arrive on time or they are behind the front desk gossiping about this person or that person. Then when you get an appointment you have to wait over an hour to even be called back because they schedule you and 10 other people to see the same Dr at the same time. Then you’re rushed out and have to sit in the lobby another hour ti get your prescriptions or Dr orders for whatever you need for your next visit. If you don’t have your payment, you best have it in less than a week. Other wise it is full price, they don’t tell you at the time you need service. They don’t help you with your disability if you need it, best lawyer up for that!

I do recommend the dental department! They are very friendly, courteous, and professional. They do explain things to where you can understand and try to fit you in as soon as possible. Never had an issue with anyone in this department of the clinic. I personally love the staff in this department. I would give the dental department 5 stars if it were by itself.

I recently had an appointment with Dr. Percy she was very rude, she told me I only had two minutes to tell her my health problems. What is more, she didn’t listen to what I was telling her and she was very dismissive. She does not have any kind of empathy or patience, qualities that are essential in this field. Perhaps she should reconsider her profession.

Dr.percy is super rude. In my most recent visit she was supposed to read me my results from lab and she got upset because I requested an interpretor to better understand what she was saying (in Spanish) and instead of making an effort of explaining to me, she gave me a stack of papers that she printed and told me "if you don't understand what I just said then read those papers that is what you have " I felt like I didn't matter and I told her that she was being very unprofessional and that I wanted to change doctors and she said "oh, you want to switch doctors? That's fine.go ahead and do that.no big deal " and walked away. I obviously reported hey to the clinic manager but honestly don't want anything to do with that clinic

Dr. Marie Denise Percy left her job post before completing her attention to my mother. She did not leave prescription ready or sent to the pharmacy. To top it off it is not the 1st time. Please do not take her service because she does not provide proper treatment.

Wonderful staff, healthcare providers, and services! I am very impressed with the entire La Fe organization! Treatment is timely, and thorough, at very reasonable costs. Their approach to total wellness, and commitment to community is the very best! El Paso is so fortunate to have La Fe!