Charlotte Russe, San Marcos TX

Rudest MOD. Used to be my favorite store, was so excited to see that the store had reopened. I was the only customer an hour before closing and no one acknowledged me. Manager and associate were complaining about the job the whole time as if I was not there. They turned off the music 30 before closing. It was awkward and quiet, I asked what time do they close and the MOD just responded “7”. I was so uncomfortable after that. I was ready to check out and no one acknowledged me again. MOD eventually walked over to check me out but again never acknowledged or looked at me. She had the coldest bitter attitude. She locked the doors 15 minutes before closing. Worst shopping experience. I work in retail and this is unacceptable. Will be contacting DM or corporate. I regret not getting her name.

Tried to return stuff I purchased & was told they don’t do refunds only store credit. While checking out I was not told that it was not refundable, and according to the manager it’s also not a policy for the cashier to mention that during check out. Which I think would’ve been great to be informed being I traveled hours to get here. So I asked for gift card to at least shop online, couldn’t even do that either! Ridiculous.

Terrible customer service. Seriously, if you treat a customer with a bad attitude you will get one in return. Employees were more concerned with putting up displays than greeting customers and assisting those that needed it. Even for cheap clothes it isn't worth it.

I had my nails pulled out like a POW in Vietnam, or that's how it felt, having to deal with the staff here. Barring the one girl working her best at the cash register and guaranteed to be severely underpaid, the other staff and manager I hope with all due respect, get a flat tire on their birthday and miss their own party in the middle of a rainstorm.

Rude, unenthusiastic, and extremely unhelpful. A coal miner coming out of the bowels of the earth covered in soot after a harrowing 14 hour shift could muster up more pep than these folks and help us get a changing room.

Thank you, and avoid this store at all cost.

Horrible customer service.we went on a Saturday may 13 at 12pm and the lady at the dressing rooms treated me and my friend horrible. She ignored the fact that we were there not one but twice. Instead she let in another girl who cut in the line. Super rude and we even told her it was our turn and completely ignored us. Never ever going again.

Terrible customer service. Stood outside the dressing room for 10 minutes when all were being used. When it was my turn the lady at the dressing room did not acknowledge either me or my friend and instead passed another customer. We wondered off and picked up some other items. Upon returning to the line she did the same thing again. Ignored us and even made faces as if we were not there. HORRIBLE, HORRIBLE service! Terrible. Will never shop here again.