Chase Bank, Houston TX

The relationship manager, last name Ventura is a racist. I’m a black man and as soon as I walked in, she had an attitude. She clearly didn’t want to, nor know how to help me apply for a business credit card. After trying for 15 minutes, she goes and helps someone else for 10 minutes, only to come back and have no clue what she’s doing.

Horrible customer service.

No outside ATM and the after hours card reader does not work on the front door

I came in to get a paper notarized and although there were approximately five employees in the bank, I’ve sat here now for 15 mins on my lunch break waiting for someone to help me.

Absolutely poor customer service and I would not recommend this location. They said I had to wait because they ‘run off appointments’, absolutely just sad.

This bank branch is not crowded at all. I was the first in line when I came at 9am and was told that people usually come in after 11am. Rosie Andrade attended to me and she is very helpful and friendly. My experience with Chase has always been very good.

New to Houston! Opened new accounts at this location. Pleasant, knowledgeable employees took care of my financial needs!

Needed to do a cashiers check but wouldn’t allow me to use the restroom.

Went inside to speak to someone about opening an account. Needed to use the restroom. They said "the public" weren't allowed to use it. Your customer service SUCKS! I immediately left. I'm not going to invest my money with a company who treats their potential customers like unwanted vagrants. I plan to close my other Chase-related credit cards, too! This honestly felt like discrimination. But, nothing truly discriminatory was spoken. Just got the vibe, "your type not welcomed here. "