Chase Bank, Houston TX

Hello Ms. Keller,

My name is Prince Riley a customer at chase. I entered your location 10-27-22 around 230pm to make a cash deposit. Upon my completion of my transaction. I exited the branch leaving my debt card.

Upon my realization of me leaving the branch I noticed I did not have my debt card with me. I then contacted employees at this location regarding this issue.

Before even notifying as a valued chase customer with my First middle last name stated on the card. My debt card was destroyed without no notification from your employees. Which I believe isn’t proper communication with me because I am a chase customer.

When asked why I was not contacted regarding the issue.
Tra’Vion Morris
ID E730770

Stated she did not know I was not contacted. Which makes no sense to me. As well as
Christina Flores
F73341

She received the card from another customer and destroyed It without proper notification. The card was not even at the location for no more than 30 mins.

This is unacceptable that a staff operates in this manner. I understand the card can be replaced that is not the issue proper communication and courtesy was not taken at all. Highly unacceptable

If you do not have an account officer, I suggest contacting Sara Estrada. She moves from another branch, and I follow her. I feel like a VIP client when working with her. Everyone else I had an interaction on this location was very cordial. Thanks.

Terrible branch. I saw BERNICE CASTANEDA about refunding a couple fees I had on my account totaling $15.00 and she said the "system" would not allow her to process the refund. I asked her to have her manager override it so she goes over to her manager and comes back saying it wouldn't let her process either. Manager didn't even come back with her to provide an explanation. Needless to say, I''ll be looking into closing my account and credit cards and moving my money elsewhere. I've been with Chase since 2006 and the customer service I rec'd today was awful. I wouldn't recommend anyone putting their money here or any other services for that matter. Rude employees that act like they're doing you a favor but actually do nothing for you.

One of the worst branches located in Houston.
The employee was sitting on the ground and talking to me only giving me yes and no answers. They were extremely rude to me. I couldn't believe I was in a chase bank. The customer service was extremely horrible and ruined my entire day.
My house is extremely close to this branch and I will never step in it again and I suggest you don't either!

Came to open 4 accounts with my wife. We had an appointment and came early. We were greeted by a polite guy, we were told to wait in the waiting area by a teller and the other tellers and lady in the back office were rudely looking at us. We were never assisted so we left.

Have always experienced excellent client service here (shame on Westheimer and Memorial)! Wish I had the names of all who have been exceptional, but special kudos to VP: Ormonde Gordon, Lead Associate Operations: Tra'vion Morant and Associate Banker: Daniel L. McGuire!

Talk about A+ staff! Went in for a quick deposit, a piece of metal from the parking block got wedged under our bumper and we started dragging it as we pulled out. The branch manager, Ormonde Gordon, got down and unwedged it so we could drive out without any damage and without an extra cement slab attached!