Chase Bank, San Antonio TX

I had an experience today involving a large deposit that had gone missing. I was going an hour 6 of trying to resolve this issue driving from branch to branch and had almost given up. I went to the Alamo Ranch location and finally found two ladies that went above and beyond to help me. I just wanted to personally say thank you to Crystal and Melinda for all their hard work helping me resolve this issue.

The ATM just took my $1100 cash deposit and all of a sudden started malfunctioning and displayed a 1800 number to call to ensure that my deposit was made (I immediately logged in into my online account and it doesn’t show the deposit, I walked in the lobby and they said there is nothing they can do to help that I just have to call the 1800 number,
So I called they said that they are just going to start an investigation, and they will contact me but meanwhile I don’t have my money definitely not a reliable ATM system

At least one of the ATMs isn’t working at all times. It’s been at least 2 months since one of them is on some sort of log in screen. Not very reliable ATMS.

Today, as well as 19 months ago, tried this chase to get t47 notorized and here we are again going to UPS because these people offer the extra services but can never uphold them. Same task less than 2 years later.

Frist time doing a wire transfer, Alexis was very helpful! From the moment I walked in I was greeted and didn't have to wait long. Love their new process in depositing my money (inside). Great location <3 <3

This was my go to bank unit they opened one up in Alamo Ranch. These folks helped me with a bunch of papers that needed notarizing - nice people

I had the worst banking experience of my life here today. I was first told by the lady at the entrance that there were no banking Representatives at this location and that I could open a checking account online. I went ahead and did so on my mobile app and then I came in to deposit a check from my own bank account to the new account.

I deposited the check and showed my ID with no problems. An hour later I tried to get in my Chase Mobile account and I was completely locked out due to quote suspicious activity. I went back to the bank and spoke to the representative who had assisted me earlier after a long nearly hour-long process he assured me that my account would be unlocked after me providing a copy of my lease to verify my address and that it would be unlocked within 24 hours.

To confirm this I requested a call from Chase, when Chase called me the representative informed me that my brand newly opened account has now been permanently restricted due to fraudulent activity and that I can no longer use the account at all after I had just been deposited a large check into it that morning. My brand new checking account that I created today can never be used now I had to put a stop pay on my check which cost me $25 and I'm still locked out of my mobile app which I have an active credit card on.

Even though the representative at this location assured me the account would be unlocked within 24 hours apparently the Representative at the bank apparently was supposed to create a brand new account with me after I had already created a new account a few hours earlier this morning. This is the most ridiculous circular banking experience I have ever had. I've never opened a checking account with my new address funded it and then had it permanently closed the same day with no way to have it unlocked. I was told that in order for me to open a checking account now I would need to go to a branch that had banking representatives and I would need to sit down with them in person and create an account no matter what now.

The staff is always real nice and friendly and always willing to help you. I love this bank

Not very helpful. My account was locked and closed, they couldn’t tell me why and said I had to make an appointment to get it back open.

Didn't help at all with my problem and didn't even tri. Don't deposit any money at this location. The ATM is glitching always