Chase Bank, Houston TX

This branch is the most unhelpful branch of chase I’ve ever visited. The bankers are rude and the ATMs are always experiencing issues.

This place is rude from the drive through, broken ATMs and now extremely inconsiderate of others time. I had an appointment with Renisha, she called me 30 minutes before our meeting to talk about the appointment which I made clear what I was looking for, as I have been there for the same reason with no problems in January. I come in and waited turns out Renisha left sick, could have said something but Ok I was given Joshua, however he was unable to do anything my appointment was made for. It was obvious Renisha was only hearing me instead of listening as she completely miscommunicated everything to Joshua. I made time to be able to make this appointment happen and it was a wasted. If there is going to be one banker available for the whole chase make sure they can do everything what is the point of having someone there that can only do a portion of work? Thanks for wasting my time

I was in the area for an appointment and went to get a document notarized. I have notarized this particular type of document for years with no issues until today. The notary and staff was looking for every reason under the moon to not notarize my document. They kept attempting to make small talk to figure out why I was 45 minutes from my home and came to this bank which doesn’t matter. They ask me if I have a business account with them which doesn’t matter. I have been to Regions, BofA, Chase and UPS to get this document notarized numerous time with no issues. From the moment I walked in the door at this bank they were on high alert. The notary says she’s done this for a long time but she researching google on what she should do. Laughable.

Stopped in today and the clerk who attended me was so friendly and kind. Great experience!

I only use the drive through to cash or deposit an occasional check. I have found the people who have assisted me to be courteous and prompt. Drive through is no longer open on Saturday, not a problem for me, I live 4 blocks away, and go by it a couple of times a week. Sometimes there will be a line at the drive through and I will pass up and try the next time, since the line can move slowly. I assume that is the basis for the many ATM complaints, people want to avoid using the teller if it is just to get some cash, which would definitely be annoying if the ATM is not working. BTW, as I am using the window, there is almost always someone using the ATM machine, it seems to get heavy traffic.