Chase Bank, Round Rock TX

I highly recommend anyone to business with us bank. This particular branches very easy to deal with and I always get very fast service. See Angie she is awesome.

To the “Boss Woman” that worked inside the bank Saturday, November 5, please learn some manners. Not one person acknowledged us coming into the bank and when we figured out we had to walk to the back of the building, she rudely told us to social distance…. 2020 is over and it’s time to be nice to one another. If she is the boss of that bank, I’m sure she makes any employee want to jump off a bridge. Customer service is hard, I know. I deal with people everyday. But if it’s too hard for you to be the face of Chase, maybe find a job working from home so you can tel your cat to social distance.

They had the nerve to try to charge me $10 to cash a $112 payroll check and my employer banks with them! Thank God I bank with Wells Fargo they don't do that nor will I want to get an account with them like the gentleman tried to get me to do!
The only reason I came because I was doing an audit and working across the street and saw they were there. No wonder people don't want to work for sketchy companies anymore!

Always made to feel welcome during my drive thru and lobby visits. I leave feeling positive about the banking experience.

My business has been with Chase for almost ten years, and I couldn't be happier. I am genuinely hand-selected to express my gratitude toward the customer service of this particular branch's employees, specifically Brian; they have made what would otherwise have been a life-consuming experience very smooth. Chase overall has been fantastic to my business. Still, if there were to be one inch of room for improvement regarding being more customer-centric, then the fine individuals who man this Bank's Southern California branches would have done so already - that's how dedicated to the customer they are!

Google says the branch is opened. Spent 30 min to get there but the branch is closed. Such a disappointment

As a private client, I have had a banking account with Chase for over 6 years. Recently I deposited a check to my account, and Chase refused to accept this large deposit. I was in their Round Rock branch for hours, stressed out and needing a solution. Instead of solving the issue they had with the deposit, they were rude and negative in regards to helping me. I literally left their branch feeling defeated and had no hope on getting the deposit cleared. This was an important matter that they refused to help me with. I have found Chase employees to be rude over the years. When I use their drive through tellers, they consistently lack professionalism and courtesy as well. I hope Chase realizes that after I left with my check that they refused to take, a friend recommended a local credit union. The credit union staff were amazing. They spent hours that day opening an account for me properly, so I could deposit the check Chase refused. They knew the situation was important to me and were able to set aside time to open an account, deposit the check, and make me feel that I was worth the time spent. I have never felt special or appreciated as a Chase Bank private client. I am just another name on a paper, and it is unfortunate this is how they treat their customers.