Chase Bank, Temple TX

It would be better if the branch had more flexible business hours. The tellers have been rude to me on more than one occasion but not all are rude.

Absolutely horrible customer service. First of all, you can never speak to a real person if you call the number. Went to the Temple branch to get verification of a check written on a Chase account. Well they wouldn’t even verify if the account was real or fake. How hard is that?

Why the ATMs at this location are never working anymore I have no idea. It’s been months and each time I go they’re down. Not a convenient place to bank with.

Only 2 there who could help with our issue. Waited over 30 min no one even acknowledged us. Left and came back after lunch. This time one gentleman acknowledged us and said it would not be ling. 30 minutes later we left. This place needs to provide better services or take appt.

I’m getting sick of always coming here and your drive up ATM machine is NEVER working! Every time I have to come inside and use the ATM machine, I always let someone know that the ATM machines are never working and their same response every time is that someone is coming to work on them later today. Also, you only have one teller for front and drive through with long lines. When you go to other branches they have several tellers up front along with several people for the outside drive up. Also, their ATM machines work at their location. I don’t understand why you don’t have enough workers and why your ATM machines never work? I will be calling corporate and letting them know about this location because this is ridiculous especially in a busy area with plenty of people coming to this Banks location. Everyone that has issues with this location needs to call corporate and let them know!

Absolutely ZERO customer service. Sat in the drive thru for over 5 minutes with no acknowledgment. Was treated rudely because they don't know me at this location. Well no worries there.will not be returning. Thankful this is not my main branch.

ATM rarely works. Only 2 locations in Temple that I can find. Really inconvenient. What is going on?

Went 20 mins out of my way to go to the ATM and it was down right after the closed. Worker told me to go to HEB. It was another 17 mins away on my nav system. What a headache and a waste of gas. Switching banks.smh

I have been told by a car dealer the person who applies for an auto loan is the name on the title. These clowns refused to accept a check from my insurance company because my wife's name was on the check and not on the car loan. Guess they did not want me to pay off the loan so quickly.

The bank staff is really good when taking your deposits, but they would not let you use the restrooms.
Their answer is that restroom is only for chase bank stuff and not available for customers and public.

Have made phone calls for multiple months and not a single time have they answered the phone

This Saturday my wife and I took our 10 year old grandson to this Chase location where we bank.
We were greeted by a woman who asked how we could be helped. We told her our grandson wanted to open a savings account. It was 11: 10 and the bank was scheduled to close at 12 noon.
There were two people in the waiting area when we arrived and two people were being assisted in two booths.
She proceeded to inform me they were too busy to open a new account and we should come back on Monday or drive to another Chase bank about 35 minutes away.
I was stunned as was my grandson who had never been inside a bank and wanted to know why they wouldn't take his money.
It was a shameful and disconcerting experience for which the Management should address.
As a result, my wife and I will likely close all our Chase accounts.
What has happened the Chase customer service? The arrogance was stunning.

The lady in the front today was wonderful. However John and every other employee I had the displeasure of wasting my day with to accomplish absolutely nothing and I’m still missing $1100 kindly guzzle down a big one and forget to come up for air.
Y'all have done nothing but blame everyone else when they have receipts proving it’s you THE BANK is at fault.
K thanks

Chase ATM stole my deposit. After inserting my money it counted it, displayed the amount, and then displayed an error. They gave me a receipt without the deposit or amount on it. I immediately went inside to get my deposit, was told "we will help you" and I have still not got my money. DO NOT TRUST CHASE

Why doesn’t someone at the Temple Tx branch answer the phone? After the phone rings umpteen times, a computer tells the customer that everyone is busy and instructs the person to call back. What? Where is the personal touch. Crummy business

Consistent issues with down atm machines. 4+ years of issues. Makes making deposits a nightmare. Would avoid at all cost.