Chase Bank, Austin TX

Had a terrible experience here- I scheduled an appointment with suzy rivas, after she told me over the phone that she could assist with a beneficiary distribution. When I met with her in person she hadnt reviewed any of the documents I emailed her (documents she requested!) and she acted very short with me as if i was wasting her time. Then she refused to help me with the beneficiary distribution claiming that she was too busy and had to help another client! Ive never encountered another banker who had so many excuses and so little solutions. Dont bother with this branch

Suzie at this location was rude from the moment we met. Acted like I was an immediate inconvenience to her and was altogether unhelpful.

If your a small business owner do not open a bank account with this institution. Chris the bank manger and Shane who opened our account vouched to subscribe to a merchant service. We utilized this service and now our funds on hold for 120 days with no solutions. The amount of the two transactions were 9k, with no solutions or options we are left with I am sorry's and no support from JPMorgan.

If would recommend to find a different bank! There is absolutely no reason why Chase has chosen to withhold our funds. JP Morgan does not hold its subsidiary's to the same standards.

As a small business owner who strives to run a legit business license and insured this is unacceptable.

Please keep in mind the branch Manager and Shane both opened our account! Save your self the trouble and take your business to a local bank or credit union!

Did away with ALL outdoor atms. Just screw anyone who doesn't work on your schedule huh? I can't wait to be done with this bank as a whole. Used to be great. Total trash now that doesn't care about its customers at all.

Worse bank to ever work with made me wait for a check I’ve already gotten paid for and I will be canceling any and all work being done with them immediately!

Great, human, authentic service. I had the biggest pain in the butt request for my banking needs and Heather H.from Chase made it happen without even flinching. It was a thoroughly enjoyable experience too. I feel like my needs as a small business owner were taken care of and I’m in a better position to have a successful financial 2023. Thank you very much to Heather for making it happen.