Chase Bank, Houston TX

Everybody hiding and eating. 327 p.m. Next appointment is at 4: 00 p.m. I've been in there for 30 minutes no one had walked in other than to go to the counter
All the bankers were supposedly. Went to a different branch today on
I walked in I was greeted with the hello what can I do to help you
Within 7 minutes I left out the door
With my bank account activated. They need new some Management

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Update from

How are they changing to cash check that belongs to them, that's ridiculous. That's way I don't want to do any business with.

Quince was extremely rude to me and none of the clerks were friendly it was dead. And everyone was acting like it was an inconvenience for us to be there. I was made to go to the back of the line when he helped another customer in the same spot. I don’t appreciate being treated unfairly I was extremely polite and that still couldn’t get me good customer service. He was so rude to me and treated me unfairly. I’ve been a long time customer and will continue to come here and do not want these kind of negative interactions. Please have a conversation with this locations team about customer service. I’m going to start leaving bad reviews for every bad experience I have here so fix this. Not acceptable.

The lobby card machine to let you in to use the atm has been broken for like a year now I called the customer service they said it should be available 24/7 4 people have tried to use it now as I sit behind 8cars wating to use their ONE drive thru atm

I normally don't leave reviews but this location has been absolutely awful. They have given me false information on two separate occasions which was refuted by other branches and Chase upper management. Can’t emphasize enough the headaches this branch has caused.

This place sucks. Walked in for help. No one was there. Walked to one of the windows and the guy was like I can't help you. I asked well do u know where they can help Me. Another bank location at least and he responded. Can't help you. Don't know there schedules.he didn't brother to ask someone else if they knew or if the people in the offices are free to help me

These employees are more frustrating then the 6th graders I teach. I rarely get a completed assignment without literally begging, pleading and repeatedly asking for the same thing. If I ask for something very specific it's met with blank stares. They make promises to pass on the information to a manager because they're the only ones who can help but I have yet to receive a phone call and it's been 3 weeks now.

I would give them 0 stars but I was not allowed. Bad customer they bad attitude. I don't why a keep trying with chase one of the biggest bank but no improvements.

Couldn't help me and couldn't tell me why. The info from their customer service number was always the opposite of what they told me in the bank. I've never been given the runaround as much as I was here.

I normally don't leave reviews. But this location really needs to be staffed properly. Only 3 bank tellers and when i asked to speak to a bank rep on the floor about a sensitive matter, I couldn't get help. They acted like they didnt really want to help.and said there was no one on the floor. Train your people with better customer service and staff it right! I only work in this area so i guess i have to go elsewhere to get proper assistance.

Was in line outside for over 20 minutes and not one single car moved. I had to reverse go inside and wait another 25 minutes when I only had 1 person in front of me in line. 1 lady was working the counter while the other 1 was just typing on the computer ignoring every single person inside. Worst bank worst service.

This branch is the WORST! They are not interested in helping you at all. No one available to help. Won’t even make eye contact. They just sit at the computer typing ignoring everyone.the manager should be fired.

Only one ATM and its broken most the time. Drove to another branch, same thing. (For night Deposits) They obviously don't want your deposit. Closing all the accounts and transferring to a bank that cares about their customers.

Came on Saturday. Guard refused to open even after 10 am.it's opening hour and a line already. Says they're still not ready. Got an incompetent newbie Oriental man. It took forever for him to close my account. A line formed. And he didn't even close my debit card.

Very bad service. There is only one cashier serving and she talks a lot to customers no matter what people are waiting for. And the other cashiers are just doing nothing. Maybe they should hire more Hispanics in that branch.

This Staff is amazing Laura or Lauren and the other tellers on hand were awesome and tremendously helpful. I had a cashiers check that took a while to get approved. But, they were very professional and swift to call customer service and have this issue resolved. I recommend this branch to any and everyone, Excellent customer service. Adam D.

This branch is the WORST! They are not interested in helping you at all. No line. No one available to help. Won’t even make eye contact.

The worse branch ever! Some of the nastiest attitudes I have ever witness! The tellers act like frighten mice and the people that work the lobby have a DEPLORABLE demeanor. They need to be fired! Go to the branch on 43rd and Ella they know what customer service is and are super helpful!

Do not use the drive up ATM here. Went to deposit cash and the machine glitched and took $300+ from us without it depositing into our account. Now we have to call customer service to hopefully get it sorted out.

Gave me a problem getting my money. Gabby said she was the only one there (lied). Police sitting outside making for an uncomfortable experience. Might as well shut it down.